portal resources jobs companies c cameo seasonal customer support specialist

Seasonal Customer Support Specialist 🔥


At Cameo, we make impossible connections possible. Our global platform allows fans to get personalized messages from their favorite stars and creators and through our Cameo for Business platform, all companies can now leverage the power of celebrity at scale. The key to our success? Our outstanding Cameo Fameo. The people behind the scenes, spreading joy to our talent and their fans - as well as their fellow colleagues - each and every day. 

From product marketers to talent relations managers, software engineers and recruiters, the Cameo team is made up of the brightest minds in the biz. As we grow, our core values and startup mentality remain; we value creativity, hard work, collaboration, direct dialogue and feedback, and the continued development of our people. We are a fully distributed, highly connected company (TL;DR no company offices < plenty of company gatherings). For more information, please visit careers.cameo.com [1].

Our team is guided by four core values, and we like to share them early on to set the stage! 

  • Roll out the Red Carpet - Do you welcome everyone just as they are?
  • Make it Memorable - When was the last time you said, "wow, that sh!t was cool!"
  • Run Through Walls - How do you create purpose from challenge?
  • Fight for Simplicity - Get comfortable with saying no and intentional when saying yes.

A few more things to consider:

👋 Our employees are called the Cameo Fameo, and our team means everything to us. Join smart, curious, humble individuals from all over the world and experience what it’s like to love where you work.

🏆 Humble brag - we’re honored to be named one of LinkedIn’s Top 50 Startups to Work For, voted one of America’s Best Startup Employers by Forbes, the #1 Most Innovative Social Media Company by Fast Company, and recently raised a $100M Series C.

🌎 Trade those commute hours for more time to do what makes YOU happy. We're a Work From Anywhere in the U.S company, with an entirely distributed team, so as long as you’ve got WiFi, you’re perfect to us. Don’t worry, we find ample time throughout the year to come together and celebrate our wins IRL! 

About the role:

During your contract as a Seasonal Customer Success Specialist, you will be responsible for effectively and clearly communicating with both our internal and external customers. Your responsibilities include: ensuring our customers have the best possible experience on the platform, fielding questions about our product and responding in a timely manner, being the voice of our Cameo users and delivering feedback to the appropriate stakeholders. You will work cross-functionally to support the Talent and Shipping orgs to facilitate the delivery of millions of magical moments for fans. 

You will have a strong command of CS fundamentals with a focus on improving our customer NPS score, turnaround time and SLA expectations.

Please note that this is a temporary contract position. You will be expected to work at least one weekend day and holidays.

What you’ll be doing:

  • Provide best-in-class support for our customers through multiple channels (email, live chat, SMS, and social media)
  • Escalate any necessary touchpoints and keep an open line of communication with management about any noticeable trends
  • Identify customer needs, answering any questions they may have
  • Aid purchasers along in the booking process 
  • Drive repeat business by rolling out the red carpet for all users 
  • Collaborate with other teams to launch campaigns and give customer feedback
  • Operate as a trusted POC that other teams can rely on

What you bring to the table:

  • 1+ years of experience in customer success/support.
  • Zendesk experience required.
  • You have a deep understanding of CS fundamentals. 
  • You are solution-oriented and problem solving is your middle name. 
  • You have acute attention to detail and great writing skills.
  • You are organized. 
  • You are comfortable with change and can keep up with the pace that a start-up requires.
  • You exceed turnaround time SLA expectations. 
  • You exemplify our core values: Run Through Walls, Roll Out the Red Carpet, Make it Memorable, and Fight for Simplicity 
  • You bring humility and compassion to work every day. 
  • You are receptive to feedback, coaching, strategic realignment when necessary, and lead with no ego.
  • You make work fun by approaching it with a sense of humor and have a positive work ethic. 
  • You actively practice a growth mindset. 
  • You are a team player and elevate those around you. 

Cameo is an equal opportunity employer. We are committed to creating an inclusive and welcoming environment for every person who walks through our doors. All employment is decided on the basis of qualifications, merit, and business need. Cameo celebrates and embraces diversity.

Please consult the Notice to California Residents contained in Cameo's Privacy Policy available at https://www.cameo.com/privacy for information regarding your rights under the California Consumer Privacy Act if you are a California resident.

We are working on becoming compliant with Colorado regulations.  Until then, this role can not be performed in Colorado.




  1. http://careers.cameo.com

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