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School Success Account Manager


CommonLit is a nonprofit EdTech organization dedicated to providing high-quality literacy instruction to low-income students and students of color to prepare them for success in college and careers. We operate a free online reading and writing program, www.commonlit.org, that is used by millions of teachers and students monthly. We are a team of passionate professionals — many of whom are former teachers — that has grown very quickly in the past five years, especially since the need for distance learning resources has grown due to the pandemic.

The School Success Account Manager will be responsible for supporting schools and teachers that have adopted the CommonLit 360 curriculum this school year. The ideal candidate should have at least 2 years of demonstrated success teaching a literacy-based subject (ex: ELA, Social Studies, Reading Intervention) or at least 2 years of demonstrated success in a role working for other literacy-based organizations or instructional programs. The ideal candidate should be very skilled at managing multiple projects at once. At this point in the school year, the School Success Account Manager can expect to jump right into supporting current schools and districts. They will be responsible for analyzing usage data and proactively troubleshooting technical and instructional challenges to ensure our partners fully and effectively implement CommonLit 360 and other components of our digital reading program. This person will also play a large role in recruiting new partner schools and districts this spring/summer and onboarding schools at the start of next school year.

We are looking for a candidate that has excellent writing and oral communication skills, experience managing multiple high-priority projects at once, a willingness to take on multiple roles, and a hunger to learn quickly. This is a position in a fast-growing organization that offers many opportunities for professional and compensation growth. We expect this person to start by mid-November.

How to Apply: Please send a resume and cover letter to careers@commonlit.org with “School Success Account Manager” in the subject line. In your cover letter be sure to share evidence of: A) your ability to successfully manage complex projects and/or relationships or B) your success driving academic growth with students.

Responsibilities:

  • Develop a deep, comprehensive understanding of CommonLit’s 360 digital literacy program and technology platform
  • Alongside other members of the Instructional Support team, effectively recruit, onboard, train, and support partner schools and districts
  • Build strong relationships with administrators in CommonLit’s partner schools and districts
  • Troubleshoot and answer questions that teachers and administrators may have about the curriculum and platform
  • Analyze data on usage, adoption, satisfaction, and overall customer health across school and district
  • Help design and create teacher-facing resources to help school successfully implement the curriculum
  • Advocate for the adoption or continued usage of CommonLit 360 when meeting with administrators or teachers
  • Lead webinars to support the implementation of the curriculum
  • Closely collaborate with many CommonLit teams including sales, curriculum and product development
  • A Bachelor’s degree
  • At least 2 years of relevant work experience
  • Experience working with communities of color
  • Evidence of success as a teacher in K-12 education or in a role working for other literacy-based organizations or instructional programs
  • Creative problem-solver with openness to fill multiple roles in a fast-paced environment
  • Strategic thinker with strong time management and organizational skills
  • Strong attention to detail and a desire for feedback

Equal Opportunity Employer

As an equal opportunity employer, CommonLit values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics. If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at careers@commonlit.org.

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