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Remote Customer Support Specialist 🔥

About the company

GoFleet (www.gofleet.com) and ZenduIT (www.zenduit.com) are fast-growing tech companies based in Mississauga, Ontario - Canada. Specializing in GPS fleet management technologies, we have successfully developed fleet and field management solutions that improve productivity, reduce fleet operating costs and make our customer's lives simpler and stress-free. Do you want to be involved with a technology company that has been growing rapidly year over year. Our success is based on our formula, to keep our customers happy with innovative technologies and our staff-smiling with a dynamic management team!

Key Responsibilities

  • Manage Tier 1 and Tier 2 technical support and customer service to our Customers in the respective time zones
  • Identify & troubleshoot server configuration and performance irregularities
  • Ensure infrastructure is properly monitored
  • Infrastructure alerts are addressed in a timely and thorough manner
  • Advanced troubleshooting skills of familiar and unfamiliar technologies alike
  • May troubleshoot unfamiliar products through vendor or online documentation
  • Diagnose and resolve technical hardware and software issues involving connectivity, installation, and configuration
  • Support various software technologies related to GPS live tracking, mapping and routing, vehicle engine diagnostics, and cellular connectivity
  • Create and maintain customer training resources
  • Perform technical training via webinars to customers and internal users
  • 4-6 Years experience in a Customer Support service desk role
  • Experience working with Help Desk / CRM applications​
  • Innovative and able to think out of the box
  • College / University degree is preferred
  • Advanced experience with Excel (Formulas, Macros, VBA, Pivot tables
  • Knowledge of Customer Service principles and practices
  • Able to work independently and in a team environment
  • Demonstration of strong communication and organizational skills
  • Proven interest, engagement, self-motivation, and enthusiasm in innovation and technology
  • Full time permanent employment
  • Full time remote work / work from home
  • Salary as per industry standard
  • Paid vacations
  • Paid government holidays
  • Shift timings: North American time zones (EST, MST, PST)

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