Customer Support Representative ๐ฅ
Responsibilities: - Provide an exceptional, committed, full life cycle customer experience to internal and external stakeholders through mainly email support - Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience - Strive for first-contact resolution with each interaction - Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations - Proactively look for ways to identify trends and improve our processes - Update and track customer information in HelpScout - Deliver exceptional quality and satisfaction scores.
Maintain other individual metrics to the satisfaction of your manager Requirements: - 3 years experience in a customer support position - Demonstrate patience and attentiveness in all communication and interactions - Motivation to meet and exceed expectations in a metrics-driven environment.
Responsibilities:
- Provide an exceptional, committed, full life cycle customer experience to internal and external stakeholders through mainly email support (phone calls needed sparingly)
- Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience
- Strive for first-contact resolution with each interaction
- Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations
- Proactively look for ways to identify trends and improve our processes
- Update and track customer information in HelpScout
- Deliver exceptional quality and satisfaction scores. Maintain other individual metrics to the satisfaction of your manager
- 3+ years experience in a customer support position
- Demonstrate patience and attentiveness in all communication and interactions
- Motivation to meet and exceed expectations in a metrics-driven environment.
- Exceptional verbal and written communication skills
- Detail-oriented with strong organizational skills
- Ability to think critically and creatively in order to proactively and independently solve problems
- Maintain a positive and professional attitude and outlook with customers and coworkers
To apply: https://weworkremotely.com/remote-jobs/brilliant-customer-support-representative [1]