portal resources jobs companies a accenture customer service agent- remote

Customer Service Agent- Remote 🔥


ACCENTURE's Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, World-class tech and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that's just the beginning. Now is the perfect time for you to consider opportunities through our Flexible Workforce.



What's In It For You

  • Collaborate with a diverse network of people
  • Actively deliver innovative solutions for Accenture's clients
  • Apply your skills and experience to help drive business transformation
  • Work locally or remotely, significantly reducing or eliminating the demands to travel
  • Answer inbound phone calls from candidates & client contacts to assist with questions & issues to resolve inquires & solve problems.
  • Conduct outbound calls, send emails, & texts to applicants in the onboarding process to prepare for their first day
  • Conduct follow up calls, monitor text/ email responses as needed to assist with follow up questions/ responses.
  • Maintain a high level of customer satisfaction
  • Support mass calling events notifying candidates of openings, chasing applicants stalled in the application process, & updating client system with notes & outcome of actions completed.
  • Responding efficiently and accurately to candidates, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with candidates, confirming and/or clarifying information and diffusing angry candidates, as needed.
  • Building lasting relationships with candidates that instill confidence and motivation when starting their new role

  • 1-year experience in fast paced customer service environment specifically an Inbound & outbound environment
  • High school diploma, GED, or equivalent
  • High Speed Internet

  • 2 years of Call Center experience
  • 1 year of Onboarding experience
  • Fluency in Spanish

Keywords: remote, customer service, call center, retail, sales, contractor, tech support, help desk, human resources, onboarding



What We Believe



We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.



Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here



Equal Employment Opportunity Statement



Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.



All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.



Accenture is committed to providing veteran employment opportunities to our service men and women.



For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement



Requesting An Accommodation



Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.



If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.



Other Employment Statements



Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.



Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.



Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.



The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Show more Show less

Other jobs at Accenture

2 jobs in the last 60 days · 2 in total · avg 4 - 6 jobs/mo · 943 job visits

Accenture

Stats for Customer Service Agent- Remote at Accenture

100%
8.1%
20.94%
Last 7 days · All time