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Customer Success Superstar For Software Company 🔥


We are looking for an energising and highly organised superstar to join our customer success team in a growing, fun software business. The company is based in London, with team members in the US, Europe and Asia. It's a values-based company: we love helping people and we'd like to work with you over a long period.

You will need to have strong written English and be tech savvy, in particular with a high level familiarity with iPhones, iOS, macOS, with a very good knowledge of Windows and Android (both are preferred). The right person will be based in the East Coast US time zone (overlapping with UK hours) and will report to our Customer Success Manager.

We'll help you with training when you get started, but excellent experience in supporting and testing desktop and iOS software professionally would be a big plus.

You will:

  • Have a strong customer success background working for a software or tech company
  • Provide world class customer success over all appropriate channels to ensure customers have a great customer experience
  • Always strive to improve our products and service for our customers
  • Ensure customer interactions are referenceable, well organized and timely
  • Assist the engineering team with the testing of new releases (Product and iOS/Android)
  • Collate regular customer and product success KPIs reporting, with insights on change

We will:

  • Help you set up and contribute to a productive working environment, wherever you are: delight builds on delight
  • Give you autonomy in your work, we trust you to solve hard problems well and support the team
  • Help you settle into your role, manage your responsibilities, and grow as a member of the team: progress comes through sustainable growth
  • Provide a space for you to share your opinions and ideas on any topic; integrity and openness are bedrocks of how we interact with one another and our users
  • Provide excellent benefits

You might suit this role if you:

  • Have strong organisational and great communication skills
  • Are engaging, energising and empathetic
  • Have an exceptional attention to detail and analytical
  • Tenacious and good hearted approach to problem solving, especially helping others
  • Relate to our values: creating delight, “it just works”, sustainability, and integrity

You'll maximize your chances when applying if you:

  • Include a CV that gives us a great idea of who you are and what you're about
  • Take a little time to look at who we are, our products and what we're looking for (see reincubate.com/about [1])
  • Share any evidence of you doing the sort of things we're looking for in your cover letter

  1. http://reincubate.com/about

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