Technical Support Engineer 🔥
Desired Skills and Experience *
-Previous experience in technical support for software/Cloud products
-Ability to troubleshoot and debug code a minimum of 2 of the following technologies: HTML, CSS, JavaScript/Groovy Script (or any other object oriented programming language),
-SQL Experience (writing queries)
-Understanding and debugging Web Services (SOAP/REST) – used to integrate solutions – (20% integration related issues) – using SOAP UI for SOAP and Postman for REST.
-Ability to read and analyze logs for troubleshooting issues
-Excellent problem solving and analytical skills related to the software space
-Customer-centric approach to communication and problem-solving
-Understands Finance and financial services
Plusses
-Knowledge or previous experience with Oracle Fusion ERP products with implementation and support (Accounts payable, AR, general ledger, fixed assets or projects)
-Background in system integration
-XML
-Coming from a large financial Consulting company
Day-to-Day *
A support organization at a large software company is looking for a Technical Support Engineer to join a growing team that supports highly customizable financial SAAS products.
The position provides customer support and architectural guidance directly with customers in both implementation and production support. The position offers an opportunity to work with many different technologies and architectures, to have a direct impact on customer success. You will work directly with customers and have strong analytical, organizational, time management, and communication skills; thrive in a team environment.
Day to Day:
·Research and resolve customer facing issues related to Web Services API implementation along with production support
· Provide Best practices, knowledge base articles and implementation strategies
· Work with Support to troubleshoot issues and liaise with Production Support and Engineering as necessary to resolve issues.
· Maintain a detailed understanding of product architecture, technical components and application functionality
· Ensure that the highest level of client satisfaction is achieved through prompt resolution of client issues
· Set up and document troubleshooting procedures for new product features
· Responsible for creating knowledge base articles for both internal and customer facing solutions
· Provide on-going training to Support team members
· Provide tools to assist support teams in resolving issues more efficiently
Job Types: Full-time, Contract
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Technical support: 3 years (Required)
- Application support: 2 years (Required)
- SQL: 3 years (Required)
Work Location:
- Fully Remote