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Technical Support Representative 🔥


We are looking for a Technical Support Agent specializing in help desk support for e-commerce brands. This is a remote position, and the benefits include full medical, dental, vision, life, and 401k. The hourly rate is $13, and we are aiming to fill this role within the next 2 weeks. After 9-months of employment, you will be eligible for a merit increase based on metrics and performance!

About wrrk:

We believe customers should not only love a particular brand, but also the customer service behind it! A chief priority of ours is to provide exceptional support that is truly incomparable. In doing so, we drive results, achieve metrics, and earn our reputation as a top-tier support team for e-commerce brands!

About this role:

We are looking for talented technical support representatives to join our growing team and provide dependable customer service that is the foundation of our company. You will be supporting end users during troubleshooting activities as well as interacting directly with operating systems, hardware, and software. We value your input and encourage you to contribute ideas for the improvement of our daily operations and customer-centered goals. As you support end users and navigate various operating systems and software, we support you!

Duties and scope:

  • Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel.
  • Collaborate with the wrrk team to improve processes and outcomes.

What we can expect from you:

  • A minimum of 1 year of online customer service experience in a high-volume, dynamic, and metrics-driven environment
  • Excellent verbal and written communication skills with strong attention to detail and grammar
  • Strong data entry/typing skills
  • Experience with Zendesk or any other helpdesk software
  • Experience with Slack or any other online communication tool
  • Confidence and proven ability to provide customer support via phone, email, and chat platforms
  • Good judgment and decision-making in accordance with policies and procedures
  • Well-rounded technology capability and reliable internet connection to ensure all systems, both hardware and software, are functioning properly
  • Access to a dedicated, quiet workspace
  • Remote work experience is a plus

What you can expect from us:

  • A positive and progressive organizational culture built on valuing and empowering all employees
  • Team Leads and Managers that support and help cultivate your individual career interests
  • An open space to offer and implement new ideas to improve operational processes
  • Opportunities to learn e-commerce skills that can be used in an entrepreneurial capacity
  • Flexibility that comes from working remotely
  • Paid training
  • Set schedules – 40 hours/week with flexible shifts available
  • Career advancement opportunities (we strive to hire internally first!)
  • Medical, vision and dental benefits for full-time employees
  • 401K

*To be considered for the position, you must apply here: https://www.wrrk.com/i/apply/tech_support/

*US-based applicants only (Must reside in AZ, CO, FL, GA, KY, LA, MO, NC, OH, PA, TN, TX, VA)

*Job Types: Full-time, Part-time

*Pay: $13.00 per hour(After 9-months of employment, you will be eligible for a merit increase based on metrics and performance)

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Vision insurance

Education:

  • High school or equivalent (Preferred)

Work Location:

  • Fully Remote

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