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Customer Engagement/ Customer Support 🔥


1. Excellent oral and written communication skills in English.
2. Problem-solving attitude and ability to quickly grasp knowledge about our product/services.
3. Excellent time management skills and should be able to adhere with defined SLAs.
4. Excellent interpersonal skills that include a good professional behaviour along with patience and competence to handle work pressure.
5. Flexibility in work and should be a team player.
6. Responding to customer queries in a timely and accurate way, via phone, email or chat.
7. Identifying customer needs and helping customers use specific features.
8. Maintains customer relationship by responding to inquiries; documenting actions.
9. Ability to multitask and coordinate with different teams including technical teams to help with customer queries.
10. Update and maintain all internal trackers and other documentations.


Desired profile of the candidate :

UG / PG Qualification :

Min Exp. :

1

Max Exp. :

3

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