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Customer Service Representative | Medicare Markets Division


Ready to help us transform healthcare? Bring your true colors to blue.

Customer Service Representative | Medicare Markets Division
Hingham, MA
Full Time
$18.46 / hour
As a Member Service representative for Medicare Markets, your role is one of the most important positions at Blue Cross Blue Shield of Massachusetts. You are the voice of Blue Cross when our members have questions, need help understanding their benefits, and so much more. Our ability to provide outstanding service to our members continues to be a top goal for every associate.
To prepare you to join our team, you will complete a comprehensive training program that includes in-person or virtual classroom learning. Included in your learning, you will participate in role playing scenarios, call listening sessions, and partner work. In addition, you will receive hands on classroom style learning and mentoring with current associates where you will listen to live member calls.
Your 8-10 week training program takes place Monday through Friday from 8:00 AM – 4:00 PM at our Hingham office or online in our virtual classroom. After training, your schedule will shift to a flex schedule. Your flex schedule is a combination of a work shift arrangement that can start as early as 8:00am and end as late as 6:00pm.
At Blue Cross Blue Shield of Massachusetts, we value our employees as much as our members. This job isn’t for the faint of heart. No two members, problems, or resolution journeys are the same. Sometimes you won’t know the right answer, but we’re looking for someone who is always up for the challenge.

Our associates are the kind of people who care. Our members have Medicare either because they are 65 or older or are eligible for Medicare because of disability. Our associates strive to offer support whether its helping members navigate through benefits, online resources or just providing piece of mind.

We’re looking for people best described as…
A proactive, solution-oriented decision maker
A planner, multi-tasker, and expert problem solver
Empathetic, caring, and willing to go the distance to help someone
Honest, with a “can-do” attitude and infectious positivity

What You’ll Do In Your Role
As a Medicare Markets Member Service Representative at Blue Cross Blue Shield of Massachusetts you are in charge of solving members’ problems and helping them get back to enjoying their lives as quickly and effortlessly as possible. You are empowered to provide members with peace of mind that their questions and concerns are resolved and none are on the horizon.
Successful associates deliver an effortless member experience by:
Taking the lead – our associates take ownership of members’ issues, relieving members’ stress while guiding them to a quick and easy resolution.
Identifying future problems – not only do our associates solve the current member concern but they actively identify and solve any complications the member may encounter after their first interaction.
Sharing insights with peers and management – our positive team culture relies on open communication to continuously improve how our work gets done.
Show compassion - our associates show empathy and compassion during a time of need, whether that is due to a loved ones passing or acknowledging a difficult situation and finding the right resources to help
Having fun ! – our work is important, but we don’t take ourselves too seriously. We love helping others and have a fun community dedicated to doing so!

Our Investment In You
Don’t worry – you don’t have to be an expert to become one! So long as you bring your passion for people and problem solving, we’ll invest in you to take care of the rest. We’ll provide fun, thorough, and paid training that will teach you everything you need to know to feel confident handling member issues with a team of support by your side.
As a Medicare Markets associate, you are the face of our company, and at Blue Cross Blue Shield of Massachusetts we believe it’s important to ask for your input on anything from member solutions to workspace design.

Join our team to enjoy:
Recognition and rewards for high-performance and improvement
Internal career pathing with individual mentorship, networking, and events
Employee resource groups for employees with shared backgrounds or the desire to learn more about their colleagues. All are welcome at our ERGs!
A dynamic work environment that keeps you thinking!
Best in class health, wellness, and retirement benefits among many others!
Performance based annual bonuses

Education and Experience:
High school diploma or equivalent required
BS/BA degree preferred or equivalent work experience
2-3 years customer service experience ​​

If interested, you can expect an email within one day of application to begin the hiring process by taking an online assessment in the comfort of your home. If you think you have what it takes, take the plunge and apply today!

***This position has been identified as essential to the operations of the company in the event of a building closure due to weather, emergency, or disaster. Holding an essential position, you may be expected to bring a company issued laptop home and work from home or other remote location in the event of a building closure, emergency, or disaster.

Location Hingham Time Type Full time

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