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Customer Service - Technical Support - Work From Home 🔥


We currently are offering Work at Home positions. Must be located within 50 miles of Hampton, VA. Apply now to start the conversation and join IBEX!

Ibex is Urgently Hiring to fill increased need during the COVID outbreak. We are taking extra precautions to keep our candidates and employees safe and healthy. We are offering phone interviews as needed and will continue to make your safety our paramount concern.

Starting wage of $14.86/hr with opportunity to earn extra bonus $$$ every month! Promotion opportunities to earn up to $16.66/hr!!

Do you enjoy interacting with people? Are you a natural problem-solver? Does working with technology excite you?! If this is YOU, come be a part of our growing ibex team! You will enjoy a great place to work, benefits, perks, competitive pay and so much more!

About ibex:

ibex works with some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities:

Our Advisors perform the following tasks:

  • Carefully listen to and understand customer issues
  • Probe and isolate issue causes
  • Utilize available resources to identify appropriate solutions for customers
  • Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
  • Ensure customer satisfaction through effective call resolution
  • Identify and escalate emerging product or customer dissatisfaction issues

These positions are full-time, 40 hours per week. We are seeking candidates to fill a variety of schedules including days, nights and weekends. ibex sets every candidate up for success by offering a minimum of three weeks of paid professional training.

Requirements of the position include:

  • High school diploma or the equivalent
  • Basic computer navigation and technical skills
  • Advanced problem-solving skills
  • Typing proficiency of at least 25 words per minute
  • Ability to multi-task
  • Excellent interpersonal and communication skills

Benefits:

We offer our employees the following comprehensive benefits and incentives plan:

  • Medical, Dental and Vision Insurance
  • 401(k) with company match
  • Paid Time Off
  • Paid professional training
  • Employee referral bonus plan

Job Type: Full-time

Pay: $14.86 - $16.66 per hour

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The ability to work remotely increases employee happiness by 20 percent.