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Customer Service Representative


Not ready to work outside of the home after this past year? Need to make some extra cash? We have a job for you!

We are looking for full or part-time workers to work in the comfort of your own home!

Los & Trice is a Virtual Communication is a Virtual Service Company (VSC) based out of Atlanta, Georgia. We specialize in facilitating work-from-home (telecommuting) opportunities for customer service, technical support, sales, and chat support staffing. We provide an opportunity for our customer support professionals to work with a prestigious group of Major cruise lines, theme parks, national book retailers, online retail vendors, roadside assistance services, wireless telecommunications companies, etc from the comfort of your home!

Customer Service Representative Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication “scripts” when handling different clients.
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Meet personal/team qualitative and quantitative targets.
  • Frequently attend educational seminars to improve knowledge and performance level via Zoom.

Requirements

  • High School Diploma
  • Previous experience in a customer support role
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Equipment Requirements

  • Dedicated desktop or laptop computer
  • Windows XP/ Windows 7 or Mac OS (Some Clients)
  • Broadband Internet service
  • Basic landline (Some Clients)
  • Corded Headset (Plantronics Headset recommended)
  • USB VOIP headset (for training)

Please visit Los&TriceCommunication.Com for additional information.

Job Types: Full-time, Part-time, Contract

Pay: $12.00 - $15.00 per hour

Benefits:

  • Work from home

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Work Location:

  • Fully Remote

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