Senior Advisor, Technical Writer Social Media / Blog
Senior Advisor, Technical Writer Social Media/Project Manager- Dell - 100% Remote
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Job Title: Senior Advisor, Technical Writer
Location: 100% Remote
Duration: 6+ Months Contract
Client: Dell
Description:
ACCOUNTABILITIES • Writes, edits and proofs hardcopy and online documents for consistency. Examples: reference documents for hardware and software products, code, user interface tests, white papers, Application Program Interface and Command Line Interface Documentation, online help systems. • Ensures all deliverables are technically and mechanically accurate. • Collaborates with department team members, engineering, marketing, services, legal, regulatory and others to develop content for standard documentation sets, software and special initiatives in-line with the development cycle. • Creates and manages document schedules, content management, and information architecture. • Defines processes for content modification, content globalization, content sensitivity, content accessibility / disability (508). • Maintains content, tools, application access, account administration, and workflow administration. • More experienced writers may train outside business groups as needed on tools, applications, reporting, and content workflow needs. • Defines, ratifies, documents and monitors Dell documentation management processes and procedures to comply with ISO and internal quality standards. RESPONSIBILITIES • Writes Edit structure, and develops new modules for a whole product line with multiple levels of complexity. • Owns the whole life cycle from inception to delivery for a line of business. • Reviews, updates and implements process improvements and quality control improvements for department. • Working cross-functionally with other departments to gather and document all the necessary requirements for the document production. • Moderate to advanced level of complex work with little to no daily direction by management. • Ability to manage multiple projects that are highly complex in scope that encompasses various levels of the business. • Trains, coaches and mentors less experienced team members. • Performs as a project lead within the department. • May perform as product line lead within the department.
Description Comments
Dell Digital (Corp IT)
Accountabilities:
o Responsible for creating and managing all content for the Experience following brand and communication standards Examples: Business outcomes, technical outcomes and special initiatives documents for Digital Entitlement Licensing and Provisioning (DELP) Experience and Product Lines , writing blog posts, newsletters, Executive presentations, white papers etc.
o Ensures all are content and presentation accurate.
o Responsible to create powerful Executive presentations that make an impact.
o Identify needs and recommend new topics/ story lines.
o Collaborates across the DELP Experience team members, business, other stakeholders and working cross-functionally to develop content on an ongoing basis (working with Global teams).
o Experience in developing strategic communication materials.
o Develops and executes in all internal and external (as applicable) outreach strategies to successfully articulate and build awareness of the Experience.
o Shapes and communicates key messages/ information that effectively convey the initiatives, strategy, and the value of the portfolio.
Requirements:
o 8+ years experience
o Writing skills - Should be able to write in a clear and concise manner and to be able to convey information appropriately for a variety of audiences
o Technical skills and data analysis - Should have high degree of engineering comprehension. Would need to extensively read through several high level documentations
o Research and editing skills - Able to research extensive information in order to formulate content
o Tools skills - Should be able to produce documentation in a variety of formats. Eg: power points, white papers, create visuals, graphics etc. Must have experience creating powerful Executive presentations that make an impact
o Experience working with Global teams and working with variety of audience in content creation
o Understanding of social media handling
Location: 100% remote.
Hours: CST - looking for candidates local to CST as this resource will work with Global teams.
Duration: Possible extension past 2 months but not guaranteed.