Newsroom Services Coordinator
Freedom of the Press Foundation (FPF), a nonprofit organization dedicated to protecting, defending and empowering public-interest journalism, is looking for a full-time Newsroom Services Coordinator.
This role is the first point of contact for news organizations requesting services or support from Freedom of the Press Foundation.
About our services to news organizations
is an open source whistleblower submission system used by journalists to communicate with sources. It is currently in use at more than 70 media organizations worldwide, including The New York Times, The Washington Post, The Guardian, and The Intercept. We lead the development of SecureDrop, and we provide installation help, support and training to many of the news organizations using it.
In addition, we offer broader digital security training services to individuals and groups involved in the media and in civil society. Our trainers follow an individualized intake process to develop training materials to match the unique needs of the client. We also offer security consulting services to help news organizations protect their sources, their staff, and their work.
As Newsroom Services Coordinator, you will organize FPF’s free and paid services to news organizations. You will have primary responsibility for the client intake process and relationship management. You will work with the digital security training team in the coordination of trainings and consulting services, and you will help standardize FPF’s portfolio of services where it makes sense to do so.
This role involves a significant amount of ticket-based work, document management, scheduling, facilitating phone calls, and coordinating with other team members. Over time, it offers the opportunity for advancement in different directions, e.g., technical support, documentation, or partnership development.
This position is open to remote work within American time zones, or to work in our New York City office.
Skills and Experience
- 3+ years applicable professional experience (e.g., in a project coordination, relationship management, or customer support role)
- Excellent written and in-person communications
- Experience with working with remote, distributed teams, scheduling meetings across different time zones, and other administrative tasks
- Ability to communicate high-level concepts clearly to both technical and non-technical audiences
Great to have:
- Familiarity with issue trackers, ticketing systems, and CRMs (e.g., Salesforce)
- Track record of fostering relationships and negotiating partnerships, contracts, and service agreements
- Previous work with journalism/media organizations, or other mission-driven organizations
- Experience creating and improving internal processes and documenting them (e.g., pricing models, ticket workflows, etc.)
Working with us
The SecureDrop team is fully distributed. All candidates will be considered for remote work with occasional travel.
If you think you’d like to be a part of our team, please send a short cover letter and your resume to email@example.com. Women, non-binary individuals, and minorities are especially encouraged to apply.
This is a full-time role at a competitive non-profit salary. For US employees: FPF provides health, dental and vision insurance (via Aetna); 20 days of personal time off and 13 holidays; up to 12 weeks of paid paternity/maternity leave; and a 401(k) program. Freedom of the Press Foundation matches your 401(k) contributions dollar for dollar, up to 4 percent of your gross salary.