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Site Reliability Engineer


At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.
Site Reliability Engineers (SREs) are responsible for the overall performance and reliability of ASAPP's infrastructure and products. SREs design and implement the tools that automate building reliable and performant systems. We emphasize building tools over manual processes. We implement, not administer.  We’re obsessed with automation, not repetition. Our job is to focus on building reliable infrastructure and tools for our product teams so that they can solve customer problems and deliver new features, not reinvent platforms.

What you'll do

  • Work with product engineering teams on service architecture and implementation
  • Deliver configuration as code and automate everything
  • Direct and implement monitoring and alerting systems to support rapid problem diagnosis
  • Perform Root Cause Analysis and design and deliver resolutions
  • Work on our Kubernetes / AWS infrastructure to support our product engineers
  • Write software to enable secure and performant communication in our production systems

What you'll need

  • Relevant experience bringing software to production at high scale
  • Participation in on-call rotation, triaging and addressing production issues
  • Obsession with automation and instrumentation
  • Understanding of complex systems and failure scenarios
  • Excellent communication skills
  • Knowledge of AWS services, containers and container management frameworks
  • Familiarity with Message Bus based systems and distributed architectures
  • Proficiency in Python and/or Go 

What we'd like to see

  • BS or MS degree in the Computer Science field, or equivalent hands-on experience.
  • Experience in product oriented environments
  • Scalable distributed applications experience

Benefits

  • Competitive compensation
  • Stock options
  • Blue Cross 350 Corp for the family group
  • Wellness perks
  • Learning & development stipend
  • Mac equipment
  • English lessons
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-MT1 #LI-Remote

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