portal resources jobs companies m modsquad social support manager

Social Support Manager


ModSquad is currently seeking an energetic full-time Project Manager with a strong background in social media engagement & moderation, people, and team management. In Client Services, we promise to deliver quality to our clients, partners, and teammates worldwide. The ideal Project Manager will work to ensure our client(s) are happy and Mod Contractors are providing stellar quality service while communicating clearly and professionally, executing tasks promptly, driving operational efficiencies, and managing client expectations.

Who You Are:

  • A CRM ninja and can slay using social tools like Sprout Social, Sprinklr, Zendesk, or other CRMs.
  • You use your awesome previous experience in Community Engagement, Moderation, or Community Management to work wonders with our clients. Customer Support is a plus!
  • You understand what poor brand/community engagement looks like and have a keen eye for it.
  • You have carefully honed written and oral communication skills. You expertly handle correspondence with a client just as well as you do your own team members.
  • You are passionate for online communities & brands, e-commerce, entertainment, and/or gaming.
  • You have team management experience, and we aren’t talking fantasy football! You know how to manage schedules, understand and communicate workflow and procedures., and exemplify a can-do attitude.
  • You see problems as challenges, and can use your analytical skills.
  • You seek fun in having the ability to use social trends and metrics to provide insight and tell a story – adding value to yourself, your team, and your company.
  • ModSquad is both complex and demanding. You need to be a fast learner who is trustworthy and can work independently.

What You Will Do:

  • Lead a group of talented and dedicated teams [also referred to as Mods] that deliver quality service within moderation, and social media engagement.
  • Participate and drive new project launches for Client Services.
  • Assist with recruiting, orientating, and overall guidance of Mods.
  • Mentor and management performance of the project and Mods; oversee development and partnership growth.
  • Build and deliver Weekly Reports for clients.
  • Conduct regular 1:1 meetings with Mods.
  • Work with Assistant Project Managers to deliver Performance Weekly quality checks for all Mods.
  • Work with Mods as an escalation point to troubleshoot issues and solve problems.
  • Provide orientation and guidance to Mod Contractors.
  • Coach and mentor employees you supervise to develop them professionally.
  • Manage and communicate to the team any changes within the company and/or client requests.
  • Build a solid rapport with clients by providing a high level of service and adding value to their business.
  • Confidently handle and role model best practices for your team with tasks such as moderation of content, and great engagement in social.
  • Identify brand needs and success measures.
  • Promote team collaboration, drive growth, and inspire innovation amongst the team by working closely with your management counterparts.

Desired Skills and Experience:

  • A college degree and professional experience in a related position or market is desired.
  • You have 2+ years previous people management experience.
  • You have access to a quiet place to take weekly calls with clients.
  • You have carefully honed written and oral communication skills, and know how to effectively and clearly articulate needs, issues, and successes.
  • You have a strong understanding of brand and social media success.
  • You are familiar and comfortable, and can speak to your experience, with a variety of CRMs for content moderation (like chat filters), and/or social media engagement (like Sprout Social); a plus if experienced with customer support tools (like Zendesk).

About ModSquad:

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad’s expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Other jobs at ModSquad

21 jobs in the last 60 days · 50 in total · avg 4 - 6 jobs/mo · 7310 job visits

Customer Support Manager (?- USA)

Customer Support Manager (?- USA)

ModSquad is hiring a Remote Customer Support ManagerModSquad is currently seeking an energetic full-time Project Manager with a strong background in client and contact center operations management. In Client Services (CS), we promise to deliver quali

this week
Homeschool Solutions - Customer Support (Phones, Tickets, Chat)

Homeschool Solutions - Customer Support (Phones, Tickets, Chat)

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!Do you have a Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors

this week
Insurance Company - Social Media Engagement, Email Support

Insurance Company - Social Media Engagement, Email Support

Unique opportunity to work side by side with a major insurance company who also partners with several major sports teams and celebrity influencers, offering customer support via social media to help their consumers. Project Hours:5 am - 9 pm PacificE

this week
Data Analyst

Data Analyst

ModSquad is currently seeking an experienced and proactive Data Analyst to join us! This role will provide reporting and analytics support to our management and Mod teams. The ideal Data Analyst will work to ensure our partners are happy, execute tas

this week
Tickets, Chat and Email Customer Support (English), College Book Retailer - (Latin America Only)

Tickets, Chat and Email Customer Support (English), College Book Retailer - (Latin America Only)

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!Do you have a Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors

this week
Electric Bikes - Tier 2 Customer Support

Electric Bikes - Tier 2 Customer Support

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Tier 2 Customer Support!Do you have a Tier 2 Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is

this week
Social Support Manager

Social Support Manager

ModSquad is currently seeking an energetic full-time Project Manager with a strong background in social media engagement & moderation, people, and team management. In Client Services, we promise to deliver quality to our clients, partners, and teamma

last week
Global Gaming Company - Ticket Customer Support (English) - Latin America

Global Gaming Company - Ticket Customer Support (English) - Latin America

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Ticket Customer Support!Do you have a Ticket Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is

last week
Social Support Manager (- USA)

Social Support Manager (- USA)

ModSquad is hiring a Remote Social Support ManagerModSquad is currently seeking an energetic full-time Project Manager with a strong background in social media engagement & moderation, people, and team management. In Client Services, we promise to de

2 weeks ago
Community Copywriter (Seattle, WA)

Community Copywriter (Seattle, WA)

ModSquad is hiring a Remote Community CopywriterDo you have strong copywriting experience, a passion for interacting with fans, and a keen eye for quality community content? Interested in working with a world-renowned, globally-known, West Coast tech

2 weeks ago
Children's Store/Ecommerce - Ticket Customer Support

Children's Store/Ecommerce - Ticket Customer Support

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Ticket Customer Support!Do you have a Ticket Customer Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is

3 weeks ago
Healthy Sleep Product, Tickets, Chat and Phone T1 Customer Support

Healthy Sleep Product, Tickets, Chat and Phone T1 Customer Support

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!Do you have a Chat/Ticket/Phone Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeki

4 weeks ago
Tier 1 Customer Support Agent - E-Book Project

Tier 1 Customer Support Agent - E-Book Project

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!Do you have a Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors

1 month ago
Live Services Social Monitoring

Live Services Social Monitoring

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Moderation! Do you have a Moderation background? Do you enjoy work-from-home and flexible schedules? ModSquad is seeking Mod Contractors

1 month ago
Moderation Support

Moderation Support

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Moderation Support! Do you have Moderation background? Do you enjoy work-from-home and flexible schedules? ModSquad is seeking Mod Contr

1 month ago
Remote Customer Support - On-Demand Streaming Service (UK)

Remote Customer Support - On-Demand Streaming Service (UK)

Love getting immersed in the hottest new 'obsessable' TV show? Love getting lost in a good movie? If yes - then we have the project for you! ModSquad has partnered with a popular streaming service with both amazing original content as well as a ton o

1 month ago
Unique Jewelry Company - Tier 2 Customer Support

Unique Jewelry Company - Tier 2 Customer Support

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Tier 2 Customer Support!Do you have a Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Cont

1 month ago
Senior HR Generalist

Senior HR Generalist

This key role is a member of ModSquad’s Global People Team and is responsible to lead the People Team members in the day-to-day delivery of people programs across the company’s global footprint. It reports to the Senior Director helping to optimize p

1 month ago
Ticket Support: Photo Editing App (Latin America - LATAM)

Ticket Support: Photo Editing App (Latin America - LATAM)

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Customer Support!Do you have a Support background?Do you enjoy work-from-home and flexible schedules?ModSquad is seeking Mod Contractors

1 month ago
Remote Customer Support - On-Demand Streaming Service (US)

Remote Customer Support - On-Demand Streaming Service (US)

Love getting immersed in the hottest new 'obsessable' TV show? Love getting lost in a good movie? If yes - then we have a great opportunity for you! ModSquad has partnered with a popular streaming service with both amazing original content as well as

1 month ago
Remote Customer Support Agents - Reporting Software

Remote Customer Support Agents - Reporting Software

1 month ago
Technical Integrations Developer

Technical Integrations Developer

ModSquad’s Information Technology department is looking for a technical integrations developer.  This individual will be responsible for integrating ModSquad technologies in an effort to automate many facets of the business that currently require man

2 months ago
Email Customer Support (Italian) ??

Email Customer Support (Italian) ??

Global Music Streaming Project! This client is a digital music, podcast, and video streaming service that gives access to millions of songs and other content from artists all over the world. This project thrives on atmosphere, culture, and participat

2 months ago
Workforce Scheduler

Workforce Scheduler

ModSquad is currently seeking an experienced and proactive Workforce Scheduler to join us! This role will provide staffing optimization analysis and scheduling support to our management and Mod teams. The ideal Workforce Scheduler will work to ensure

3 months ago
Demand Generation Marketing Manager

Demand Generation Marketing Manager

ModSquad has partnered with multiple top tier brands/clients across the globe and we need the best of the best in Demand Generation Processes and Leading Edge Technology!  Do you have Demand Generation background? Do you have the ability to work-from

3 months ago
Remote Customer Support - Fashion Accessories

Remote Customer Support - Fashion Accessories

3 months ago
Remote Customer Support - Fashion Accessories

Remote Customer Support - Fashion Accessories

ModSquad, a multi-year Stevie Award winner in the Sales & Customer Service category for Contact Center or Customer Service Outsourcing, provides on-demand digital engagement. We work with the world’s coolest brands, and we’re oriented around flexibil

3 months ago
Zendesk Project Lead

Zendesk Project Lead

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Top

4 months ago
Customer Support Rep, Dutch Speakers needed - Phone, Ticket, Email Support

Customer Support Rep, Dutch Speakers needed - Phone, Ticket, Email Support

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Top

4 months ago
Remote Customer Support Representative (phone/chat/email) - Authors/Publishing

Remote Customer Support Representative (phone/chat/email) - Authors/Publishing

Are you interested providing customer support to online publisher? Join our Network! ModSquad is seeking remote Customer Support Reps for one of our elite clients. As a member of this team, you'll respond to customer inquiries via chats, phones and

5 months ago
Chat Customer Support for Music Streaming Service - Swedish

Chat Customer Support for Music Streaming Service - Swedish

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Top

5 months ago
Tech Customer Support - Social Media Marketing Platform

Tech Customer Support - Social Media Marketing Platform

We're looking for detail-oriented, enthusiastic, technical customer support for email only. Our client is a company that has over 1 million users, and this busy project requires mods who like in-depth research with complex problems. You'll never be b

6 months ago
Remote Customer Support Representative (phone/chat/email) - Authors/Publishing

Remote Customer Support Representative (phone/chat/email) - Authors/Publishing

Are you interested providing customer support to online publisher? Join our Network! ModSquad is seeking remote Customer Support Reps for one of our elite clients. As a member of this team, you'll respond to customer inquiries via chats, phones and e

6 months ago
Director of Demand Generation

Director of Demand Generation

ModSquad is looking for a demand generation and digital marketing professional to serve as our Director of Demand Generation. This is, and will continue to be, a remote position. This candidate will be a driving force in partnership with the Marketin

6 months ago
Customer Support - Parking App

Customer Support - Parking App

Our client is a non-profit organization that creates and maintains mobile solutions for transit and parking services for several municipalities, universities, and private parking facilities. Users download the app if the service is available in their

6 months ago
Content Marketing Director

Content Marketing Director

ModSquad is seeking a Marketing Director, Content to join our team.  This is, and will remain, a remote working position.  We are seeking a candidate that will fill a hybrid role of a writer and content leader to help create compelling, on-brand cont

7 months ago
Customer Support - On-Demand Streaming Service

Customer Support - On-Demand Streaming Service

Love getting immersed in hottest new 'obsessable' TV show? Love getting lost in a good movie? If yes - then we have the project for you! Our client is a streaming service similar to Netflix, Hulu, with both amazing original content as well as a ton

7 months ago
Customer Service Rep - Phone Support

Customer Service Rep - Phone Support

Work From Home! Flexible Schedules! ModSquad is seeking Mod Contractors with phone customer support skills to join our network! If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients

7 months ago
Vimeo Overnight Email Customer Support (Ext-OTT)

Vimeo Overnight Email Customer Support (Ext-OTT)

Vimeo Overnight Support Opportunity! We have an exciting opportunity for high achievers who pride themselves on the quality of their efforts and thrive in fast-paced environments. We are urgently looking for enthusiastic and skilled email support re

8 months ago
Ticket Customer Support - Upscale Practical Mobile Phone Accessories

Ticket Customer Support - Upscale Practical Mobile Phone Accessories

Would you enjoy helping a technology startup become successful? This startup is changing the way we hold and charge our phones, built to be a beautiful and functional accessory. Everyone has a phone but most mobile accessories are cheap, ugly, or ju

8 months ago
Phone Support: Health Coaching App

Phone Support: Health Coaching App

The project is for a health coaching app that is provided through the user's employer. This is an inbound/outbound phone-support project. As a member of this team, you will respond to customer inquiries via the phone as well as making calls to users

8 months ago
Junior Graphic Designer

Junior Graphic Designer

Job Responsibilities: In this role you will be responsible for: Creating social media assets, blog assets, presentation/deck design, printed collateral, short promotional/social videos and other creative assets. Building creative assets that appropri

8 months ago
Support Manager

Support Manager

ModSquad is currently seeking an energetic full-time Project Manager with a strong background in client and contact center operations management. In Client Services (CS), we promise to deliver quality to our clients, partners, and teammates worldwide

8 months ago
Vimeo Email Customer Support Representative - Daytime (Ext)

Vimeo Email Customer Support Representative - Daytime (Ext)

We have an exciting opportunity for high achievers who pride themselves on the quality of their efforts and thrive in fast-paced environments. We are urgently looking for enthusiastic and skilled community service representatives to work with our ama

9 months ago
Associate Community Manager

Associate Community Manager

Do you love the innovation and culture of social media? Do you watch the trends and quirkiness of brands on social media? Are you hungry to get involved with social media and community management? Are you looking to continue developing your career wi

9 months ago
Remote Customer Support Representative - Fashion Retail Company - Tier 1

Remote Customer Support Representative - Fashion Retail Company - Tier 1

Have an interest in Fashion? Check out this remote opportunity! We are looking for customer service agents who enjoy and have experience in fashion and are looking to become part of a blended team that values learning, teamwork, and providing quality

9 months ago
Remote Customer Support Representative - Authors/Publishing

Remote Customer Support Representative - Authors/Publishing

Are you an author or interested in publishing? Are you looking for a remote opportunity? Join our Network! ModSquad is seeking remote Customer Support Reps for one of our elite clients. As a member of this team, you'll respond to customer inquires vi

10 months ago
Customer Support - Tier 1

Customer Support - Tier 1

We Have Positions Cooking! Love cooking? Hate deciding what to cook? Join us on this project that services a high-profile meal subscription service! This client is a meal subscription service that makes cooking fun and easy. They provide their cust

10 months ago
E-Learning Customer Support Rep

E-Learning Customer Support Rep

Back-to-School e-learning Support! Apply now! This software is a Learning Management System (LMS) used by teachers and students across the world that allows the sharing of resources, creation of assignment and quizzes, and the assistance of running a

10 months ago
<b>The Ideal Candidate:</b>

<b>The Ideal Candidate:</b>

Do you enjoy streaming content? Are you looking for a remote opportunity? Join our network! ModSquad is currently seeking experienced Customer Support Agents to provide phone and email support for one of our elite clients. As a member of this team,

11 months ago
ModSquad