portal resources jobs companies l liberty mutual insurance customer service representative

Customer Service Representative


Under moderate supervision, this Customer Service Representative serves as the primary contact for support and service of commercial insurance policies. This position is responsible for addressing questions and concerns from policyholders, agents, and business partners in an accurate and timely manner and collect, send and route forms and documentation necessary to assist customer requests. In this role, you will provide support across a highly diverse, cross-functional product set, technology platforms and applications.

  • Acts as first point of contact for routine customer requests and queries related to audits requiring extensive phone and email interaction with policyholders, agents and third parties.
  • Establishes and maintains a professional relationship with both external and internal customers while developing an understanding of service needs.
  • Coordinates request activities with various departments to ensure efficient and quality service including but not limited to Underwriting, Billing, Premium Audit, Claims.
  • Completes basic research around customer queries and requests. If unable to resolve request, identifies and engages appropriate department, individual, or escalation path.
  • Routes requests and submissions using appropriate systems for assignment and resolution. Accurate and timely documentation of required transactions and customer interactions. Identify gaps in workflow and make recommendations around improving processes.
  • Business background with knowledge of basic Commercial polices.
  • Excellent written, verbal and interpersonal skills.
  • Ability to communicate with individuals at all levels within and outside the organization.
  • Proficient in MS Office software applications (Excel, Word, etc.).
  • Demonstrates effective organization and workload management skills.
  • Knowledge, skills and competencies as normally acquired through an Associates degree or equivalent business background along with a minimum of 12 months related Commercial insurance experience.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates—as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.


8

Other jobs at Liberty Mutual Insurance

11 jobs in the last 60 days · 50 in total · avg 6+ jobs/mo · 3647 job visits

Remote Inside Sales Representative

Remote Inside Sales Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. Thats why we provide an environment focused on openness, inclusion, trust and respect. Here, youll discover our expansive range of roles, and a workplace

yesterday
Remote Inside Web Chat Sales Representative

Remote Inside Web Chat Sales Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. Thats why we provide an environment focused on openness, inclusion, trust and respect. Here, youll discover our expansive range of roles, and a workplace

yesterday
Marketing Associate Program Manager

Marketing Associate Program Manager

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. Thats why we provide an environment focused on openness, inclusion, trust and respect. Here, youll discover our expansive range of roles, and a workplace

yesterday
Remote Sales Representative (base salary, uncapped commission) 5k Sign On Bonus

Remote Sales Representative (base salary, uncapped commission) 5k Sign On Bonus

5k Sign On Bonus for new candidates that have an active P&C or active Life license! * To qualify for the Sign-On Bonus, Applicants must be new (not applied in the past 6 months) and apply from 1/15 to 9/1 and started by 11/1 to qualify. Bonus will

this week
Remote Outbound Sales Representative

Remote Outbound Sales Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. Thats why we provide an environment focused on openness, inclusion, trust and respect. Here, youll discover our expansive range of roles, and a workplace

this week
Customer Service Representative

Customer Service Representative

Under moderate supervision, this Customer Service Representative serves as the primary contact for support and service of commercial insurance policies. This position is responsible for addressing questions and concerns from policyholders, agents, an

this week
Remote Inside Web Chat Sales Representative

Remote Inside Web Chat Sales Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. Thats why we provide an environment focused on openness, inclusion, trust and respect. Here, youll discover our expansive range of roles, and a workplace

last week
Remote Inside Web Chat Sales Representative

Remote Inside Web Chat Sales Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. Thats why we provide an environment focused on openness, inclusion, trust and respect. Here, youll discover our expansive range of roles, and a workplace

2 weeks ago
Remote Inside Sales Representative

Remote Inside Sales Representative

1 month ago
Remote Inside Web Chat Sales Representative

Remote Inside Web Chat Sales Representative

1 month ago
Remote Inside Sales Representative

Remote Inside Sales Representative

1 month ago
Remote Inside Sales Representative

Remote Inside Sales Representative

2 months ago
Remote Inside Sales Representative

Remote Inside Sales Representative

2 months ago
Remote Outbound Sales Representative

Remote Outbound Sales Representative

2 months ago
Customer Service Representative

Customer Service Representative

2 months ago
Remote Customer Service Representative

Remote Customer Service Representative

2 months ago
Sales Representative (Base Plus Uncapped Commission)

Sales Representative (Base Plus Uncapped Commission)

2 months ago
Remote Sales Representative (Base Plus Uncapped Commission)

Remote Sales Representative (Base Plus Uncapped Commission)

2 months ago
Sales Recruiter

Sales Recruiter

2 months ago
Remote Outbound Sales Representative

Remote Outbound Sales Representative

2 months ago
Remote Inside Sales Representative

Remote Inside Sales Representative

2 months ago
Counsel, Home Office - Cybersecurity, Brand, and Marketing

Counsel, Home Office - Cybersecurity, Brand, and Marketing

2 months ago
Remote Inside Sales Representative

Remote Inside Sales Representative

3 months ago
Agency Customer Service Supervisor

Agency Customer Service Supervisor

4 months ago
Remote Associate Gold Customer Service Rep

Remote Associate Gold Customer Service Rep

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

4 months ago
Remote Associate Gold Customer Service Rep

Remote Associate Gold Customer Service Rep

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

4 months ago
Remote Associate Gold Customer Service Rep

Remote Associate Gold Customer Service Rep

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

4 months ago
Associcate Agent Customer Service Representative

Associcate Agent Customer Service Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

4 months ago
Customer Service Representative

Customer Service Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

4 months ago
Diversity Equity & Inclusion Strategic Partnerships Leader

Diversity Equity & Inclusion Strategic Partnerships Leader

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

4 months ago
Customer Service Representative

Customer Service Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

4 months ago
Customer Service Representative

Customer Service Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

4 months ago
Customer Service Representative

Customer Service Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

4 months ago
Remote Sales Representative (base salary, uncapped commission) 5K Sign On Bonus

Remote Sales Representative (base salary, uncapped commission) 5K Sign On Bonus

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

5 months ago
Remote Associate Gold Customer Service Rep

Remote Associate Gold Customer Service Rep

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

5 months ago
Remote Associate Gold Customer Service Rep

Remote Associate Gold Customer Service Rep

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

5 months ago
Remote Associate Gold Customer Service Rep

Remote Associate Gold Customer Service Rep

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

5 months ago
Remote Associate Gold Customer Service Representative

Remote Associate Gold Customer Service Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

5 months ago
Remote Associate Gold Customer Service Representative

Remote Associate Gold Customer Service Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

5 months ago
Remote Associate Gold Customer Service Representative

Remote Associate Gold Customer Service Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

5 months ago
Remote Associate Gold Customer Service Representative

Remote Associate Gold Customer Service Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

5 months ago
Remote Associate Gold Customer Service Representative

Remote Associate Gold Customer Service Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

5 months ago
Associate Program Manager, Marketing Communications

Associate Program Manager, Marketing Communications

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

5 months ago
Customer Service Representative

Customer Service Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

5 months ago
Remote Associate Gold Customer Service Representative

Remote Associate Gold Customer Service Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

5 months ago
Director I, Marketing

Director I, Marketing

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

5 months ago
Remote Customer Service Representative

Remote Customer Service Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

5 months ago
Remote Customer Service Representative

Remote Customer Service Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

5 months ago
Customer Service Representative

Customer Service Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

6 months ago
Remote Inside Sales Representative

Remote Inside Sales Representative

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplac

6 months ago
Liberty Mutual Insurance