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Customer Success Manager


Umbra Lab, Inc. (“Umbra”) is a technology company that builds next-generation space systems. Umbra is launching an unrivaled constellation of space-based radar satellites with synthetic aperture radar (SAR) capabilities to produce all weather day-night imagery with sub-meter resolution for low cost distribution via an integrated web platform. We are an experienced team of developers, engineers, product specialists, and other professionals working to aggressively expand the state-of-the-art for commercial remote sensing.
We are looking for an Account Executive to help lay the foundation for what will become the best customer success organization in the industry. The individual filling this role will work closely with the Product, Marketing, Engineering and Software teams to ensure our customers have timely, accurate information and that we are representing their interests to the rest of the company effectively. This role will straddle direct customer support for strategic commercial accounts and sales support for qualified inbound leads.
Key Responsibilities
Lead customer engagement with several named accounts ranging from venture-funded startups to large publicly traded companies.
Facilitate expansion of existing accounts and project purchasing volume on a quarterly basis.
Triage inbound business interest and qualify leads who may be strong candidates for early beta access to our ordering platform.
Quantify new business opportunities in terms of revenue and order volume.
Identify and track key success metrics that correspond to Umbra’s growth objectives and ensure a high standard of customer experience across our entire client base.
Establish ticketing and support systems that ensure client requests are well documented and transparently tracked.
Document and communicate key business priorities for your assigned accounts to technical leadership, including Software and Engineering, to ensure alignment between Umbra’s roadmap and our customers' objectives.
Coordinate with marketing to produce high-quality educational content that features clients and explains how they use our data to solve interesting problems.
Basic Qualifications

Strong writing and communication skills
Proven consultative approach to supporting customers
Experience fielding and qualifying inbound interest from potential customers
Comfort working in a dynamic and fast-paced corporate environment
Desired Qualifications
Experience actively growing, training, and managing a customer success team
Experience working with geospatial data and technology
Relentless curiosity about customers and desire to teach
Aptitude for designing and codifying business processes
Bachelors degree or equivalent experience
Requirements
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. All persons hired will be required to be a U.S. citizen, a lawful permanent resident of the U.S., or protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
Benefits
Flexible Vacation / Paid Time Off
Medical, Dental, Vision, 401(k)
Stock Option Plan
Professional Development
Shiny New Laptop

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