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Technical Writer


Epitec

POSITION:

Technical Writer

JOB TYPE:

Fulltime, W2, Contract

LOCATION:

Remote

JOB SUMMARY FOR TECHNICAL WRITER:

  • Technical Writers apply technical writing methodology to draft and clarify information from forms, policies, procedures, workflows and job aids, to facilitate the review and approval process for documents. Must be able to meet deadlines, work on multiple documents at the same time, and apply corporate quality processes
  • General job duties may include the development of procedures, guidelines, job aids, training materials, and project documentation. Work directly with subject matter experts, end users, and other staff members to understand the direction of the documentation.

RESPONSIBILITIES FOR TECHNICAL WRITER:

  • Assess current policies, procedures, job aids, templates and supporting documents for consistency, accuracy, relevant, up to date information (i.e. systems, processes, tools)
  • Provide gap analysis on current state of policies, procedures, job aids and templates and supporting documents to meet world class performance and ensure compliance with audits
  • Provide recommended naming conventions and numbering schema for policies, procedures, job aids, templates and supporting documents; Test naming conventions for search and results
  • Provide action plan for gap analysis with required items, estimated effort, duration and dependencies
  • Meet with stakeholders to review work plans, action items, and obtain necessary information and data
  • Propose where a job aid or templates are needed
  • Develop and/or edit the required documentation. Update job aids, templates, guides or other supporting documents to be user friendly, concise, relevant, accurate, applicable and provide visual references
  • Inactive outdated or duplicate job aids, templates and supporting documents
  • Conduct user feasibility and testing reviews and update based upon feedback
  • Finalize policies, procedures, job aids, templates and supporting documents
  • Quality check use of updated policies, procedures, job aids, templates and supporting documents as part of PDCA
  • Provide consulting support for users of policies, procedures, job aids, templates and supporting documents
  • Maintain a detailed glossary/library of technical terms and documents
  • May provide onboarding support for new employees and contractors
  • Provide daily and weekly updates of tasks, status and risks

REQUIRED EXPERIENCE FOR TECHNICAL WRITER:

  • Bachelor's Degree(3-5 Years)Technical Communication, Professional Writing, or Technical Writing or Associates degree with equivalent experience.
  • Communication(3-5 Years)Excellent written and verbal communication skills - Excellent technical research and organizational skills.
  • Detail Oriented(3-5 Years)Ability to prioritize and execute tasks in a fast-paced environment - Analytical and conceptual thinking skills - Ability to multi-task and be a self-starter.
  • MS Suite(3-5 Years)Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) - Editorial skills.
  • Technical Writer(3-5 Years)Develop and/or edit the required documentation. Update job aids, templates, guides or other supporting documents to be user friendly, concise, relevant, accurate, applicable and provide visual references.

SKILLS AND QUALIFICATIONS FOR TECHNICAL WRITER:

  • Experience working in a Lean environment.
  • Experience writing job aids or work instructions using step by step instructions, visuals and screen shots.
  • Experience in Microsoft 365.
  • Experience in Snag It/Snip IT.
  • Ability to connect using MS Teams.

Why should you choose Epitec?

We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.

How is Epitec different?

Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

What is the result?

Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.

Job Types: Full-time, Contract

Pay: $25.00 - $27.80 per hour

Schedule:

  • 8 hour shift

Work Location:

  • Fully Remote

Work Remotely:

  • Yes

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