Customer Care Associate 🔥
Talent Inc. is redefining how job seekers brand themselves to employers. Our web properties, TopResume, TopCV, and TopInterview are the engines that power the largest resume and CV writing network in the world. We offer talented, rigorous professionals the opportunity to create superior work and grow their experience in a progressive, meritocratic environment.
The Challenge
Our business is growing fast, and with that we need the artillery to back it up! We are looking for an enthusiastic individual who is willing and able to assist customers in a polite, thoughtful and effective way. The type of cases go across the board, from easy ones to complicated ones and this role requires someone who is able to listen and exercise patience in every interaction. A good attitude, a sense of humor, and a passion for helping people is a must!
The Role
The Customer Care team is the backbone of Talent Inc's success. As a member of the team you will be interfacing directly with our clients and writers via email day to day to generate the best possible experience for Talent's customers.
Key Responsibilities
- Provide excellent service to Talent Inc. customers and experts.
- Ensure client and expert satisfaction by practicing, following, and implementing Talent's service standards.
- Assist customers and experts with inquiries, providing accurate & timely responses.
- Assist customers on a variety of platforms in relation to email, telephone and live chat.
- Research customer issues, document findings, and champion solutions.
- Effectively communicating with team members and direct manager via various channels (instant messaging, email, etc.)
- 2-3 years experience in a customer support/client service role.
- Prior experience in phone support highly preferred.
- Outstanding verbal and written communication skills, and positive demeanor.
- Willing to work on weekends, a plus
- BA/BS degree required. English/Journalism major would be a bonus, but not required.
- High speed Internet access, a quiet workstation, and ability to be on standby 9am-6pm EST.
- You're authorized to work for any employer in the U.S.
As part of the vitaland growingtelecommuting portion of Talent Inc. team, you'll enjoy the flexibility of remote work along with the rewards that come from a fantastic company environment.
What makes us different
- We operate with the agility of a startup, but have the stability of a well-established organization
- We value work-life balance
- We offer competitive pay + options
Come join our team. Together we'll help others tell their career stories and land their dream jobs.