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It Technical Content Writer - Gaming Industry! 🔥


Job Description:

We are looking for an IT Technical Content Writer to join our team. The ideal candidate will be responsible for curating and writing various types of user documentation, including how-to guides, manuals, references, or instructions. In this role, your efforts will further enable a game studio’s IT Support Team to provide world class technical support to a Studio working on the Halo franchise. If you are eager to strengthen your capabilities in a dynamic, fast-paced environment, this is the job for you!

Responsibilities

Curate + update + migrate a large volume of existing KB articles into a formalized document repository
Convert "recorded video", "in-person reviewed", and "informal solution articles" into formal document format
Communicates status of work to management and any needs for additional information, technical procedures, etc.
Completes assigned tasks according to established deadlines and specifications
Performs any other job-related instructions, as requested with reasonable accommodation

Minimum Qualifications and Skills

1-3 years technical writing experience
Proven ability to communicate complex topics in ways that are understandable by various audiences.
Must possess fundamental writing skills to ensure that technical content is clear, concise and grammatically correct
Strong critical thinking and analytical skills.
High attention to detail with exceptional written and verbal communication skills
Effective time management and organization skills
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Must be able to type minimum 40 WPM
Positive attitude and a strong willingness to continually learn

Pluses

Overall understanding of IT Support Operations
Experience with Snag-it (or similar publishing tools)

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