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Customer Success Manager


GitBook is hiring a Remote Customer Success Manager? Why are we opening this position? GitBook - https://www.gitbook.com/ - is a modern documentation platform. Our ambition is to empower teams through a new document standard, suited for modern work and collaboration. GitBook is now used by over 1M users and thousands of teams such as Adobe, Netflix, Decathlon, or Google and backed by top partners such as P9 Capital, Notion Capital and Fly VC. β€Œ We're currently working on a next product step to redefine "core team work" and with this in mind we're looking for a Customer Success Manager based in North America (East Coast) to drive adoption and user engagement and account growth. ? What will you be doing ? You'll join our customer experience organisation alongside Adrien (Head of Customer Experience), Mark and Alex (Account Executives), and you'll work closely with Natasza (Customer Success Manager). β€Œ Your role as a Customer Success Manager will be to create strong and long lasting relationships with our users to perfectly understand their business objectives, their operational constraints and guide them in the short, medium and long term to maximise the value created for them through their use of GitBook. ✨ What's next ? First, we will take the time to review your application and we will get back to you within a week, regardless of our decision. Here's what our process will look like: 1. Discover call (30min) with Morgane, our Talent Manager to ensure there is a correlation between GitBook's expectations, the role and your own expectations. 2. Technical interview (45min) with Adrien (Head of Customer Experience) and Natasza (Customer Success Manager) to get a better sense of your expertise for the role and understand how you could contribute to GitBook's success. 3. Workshop (60min) around a mock demo involving Adrien, Natasza and a cross-team member. 4. The last discussion will be around cultural alignment. You will have the opportunity to meet with Samy (co-founder) to learn more about GitBook history, ambition and culture. Learn more ? Every single team member is a value addition to our culture, so it's important for us to state our values - https://jobs.gitbook.com/our-values β€Œ ?? While joining GitBook, you will also appreciate our Perks & Benefits - https://jobs.gitbook.com/perks-and-benefits. See more jobs at GitBook

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