portal resources jobs companies s shogun customer success manager

Customer Success Manager


Shogun is on a mission to help brands create the best ecommerce experiences in the world, and in the process, become the world’s best remote company.

We’ve been growing rapidly since being in the Winter 2018 batch of Y Combinator, and after recently closing our Series B funding round, are now in hyper-growth. Our teams are diverse, fully distributed, and with no offices – we are looking for team members who are comfortable with and motivated by the opportunity to work remotely.

Location

For this position, we are looking for candidates located in Canada, Ireland, and the United Kingdom.

What You’ll Do

As a Customer Success Manager, you will work closely with our clients to help them achieve their business goals. Working with your teammates, you will engage with customers at different points in their lifecycle to assist with activation, adoption, renewal, and expansion. You will be a product and customer specialist, demonstrating an understanding of customer use case and journey, allowing you to provide recommended paths forward for the client. You will understand potential obstacles and opportunities for clients and partner with different teams to deliver guidance during various customer milestones and to identify opportunities for engagement.

In this role, you will interact with different client profiles and work closely with internal Shogun teams, providing insights from your interactions to amplify the customer’s voice and help inform product development, content development, enablement needs, and program development. Your experience will help deliver thoughtful and impactful customer experiences and inform programmatic customer engagement approaches that can be delivered at scale.

What You’ll Bring

Need to have

  • 3+ years in customer success, account management, or customer relationship management type role with a preference for prior SaaS or ecommerce experience
  • Strong customer focused approach and desire to learn technical elements, in order to best understand customer user cases and conduct success planning, recommendations and mitigation paths when a client faces obstacles
  • Time and work management skills to prioritize customer engagements and to identify growth opportunities
  • Ability to build collaborative relationships internally across sales, product, support, and marketing in order to enhance the customer experience

Nice to have

  • Ability to uplevel and communicate customer findings to the broader internal teams in order to influence development
  • Experience with a diverse book of business and with a growing CSM program
  • The ability to be a self-starter and to identify opportunities and offer solutions

What We Offer

  • Competitive salary
  • Benefits (vary by location)
  • Equity
  • A highly skilled and dedicated team that is fun to work with
  • Remote work – We are a diverse and distributed team that uses Slack, Zoom, Notion and other tools to stay connected

Our Values

  • Work in the open: Operate with high integrity and choose what’s right over what’s easy. Be transparent as a company and with each other
  • People are People: Treat yourself, colleagues, and customers with dignity, empathy, and respect. Start from a presumption of positive intent
  • Win and grow together: Strive to be the best, individually, and as a team. Support and encourage each other. Seek opportunities for growth

Shogun supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.

We are hiring in the Canada, Ireland, and the United Kingdom, and are interested in every qualified candidate who is eligible to work in these regions without employment visa sponsorship. Please refer to the position specific location requirements listed under the location section of the job description.

Other jobs at Shogun

14 jobs in the last 60 days · 50 in total · avg 7.31 jobs/mo · 6665 job visits

Marketing Designer

Marketing Designer

Marketing Designer Job Posting Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no offices - we are

today
Customer Success Manager

Customer Success Manager

Shogun is on a mission to help brands create the best ecommerce experiences in the world, and in the process, become the world’s best remote company. We’ve been growing rapidly since being in the Winter 2018 batch of Y Combinator, and after recently

today
React Engineer (All Levels)

React Engineer (All Levels)

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

2 weeks ago
Ruby on Rails Engineer (All Levels)

Ruby on Rails Engineer (All Levels)

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

2 weeks ago
React Engineer

React Engineer

Shogun [link]. We’ve been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no offices – we are looking for team members who ar

3 weeks ago
Executive Assistant to CEO and COO

Executive Assistant to CEO and COO

We are sorry, but this job listing has expired. Headquarters: USA URL: https://getshogun.com/ We Are… Shogun, and we're on a mission to help people create the best eCommerce experiences in the world. We were in the Winter 2018 batch of Y-Combinator

4 weeks ago
Sales Development Representative

Sales Development Representative

Shogun [link]. We’ve been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no offices – we are looking for team members who ar

4 weeks ago
Digital Marketing Manager

Digital Marketing Manager

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no of

1 month ago
Content Marketer

Content Marketer

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

1 month ago
Digital Marketing Manager

Digital Marketing Manager

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

1 month ago
Director of Social Media and Communications

Director of Social Media and Communications

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

1 month ago
Product Designer

Product Designer

WE ARE… "Shogun, and we're on a mission to help people create the best eCommerce experiences in the world. We were in the Winter 2018 batch of Y-Combinator, we just raised a Series A investment, we have over 10,000 active paying clients, and we're

1 month ago
Director of Social Media and Communications

Director of Social Media and Communications

Shogun [link]. We’ve been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no offices – we are looking for team members who ar

1 month ago
Implementation Manager

Implementation Manager

Headquarters: USA URL: https://getshogun.com/ Location For this position, we are looking for candidates open to working between GTM -3 and GTM -8 timezones. We Need… An experienced Implementation Manager to join our team and champion the customer

1 month ago
Implementation Manager

Implementation Manager

Headquarters: USA URL: https://getshogun.com/ Location For this position, we are looking for candidates open to working between GTM -3 and GTM -8 timezones. We Need… An experienced Implementation Manager to join our team and champion the customer

2 months ago
Sales Enablement Manager

Sales Enablement Manager

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no of

2 months ago
Product Manager - Storefront

Product Manager - Storefront

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

2 months ago
Sr. Product Manager - PageBuilder

Sr. Product Manager - PageBuilder

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

2 months ago
Director of Quality Assurance

Director of Quality Assurance

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no of

2 months ago
Solutions Architect

Solutions Architect

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

2 months ago
Ruby Engineer

Ruby Engineer

Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no offices - we are looking for team members who ar

3 months ago
Director of Quality Assurance

Director of Quality Assurance

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

3 months ago
Marketing Designer

Marketing Designer

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

3 months ago
Senior Technical Writer

Senior Technical Writer

Shogun is on a mission to help brands create the best ecommerce experiences in the world, and in the process, become the world’s best remote company. We’ve been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently

3 months ago
Product Designer

Product Designer

Shogun [link]. We’ve been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no offices – we are looking for team members who ar

3 months ago
React Solutions Architect

React Solutions Architect

Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no offices - we are looking for team members who ar

3 months ago
Senior UX Researcher

Senior UX Researcher

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

3 months ago
Sr. Technical Writer

Sr. Technical Writer

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

3 months ago
Solutions Architect

Solutions Architect

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

3 months ago
Integrated Marketing Manager

Integrated Marketing Manager

Shogun is on a mission to help brands create the best ecommerce experiences in the world, and in the process, become the world’s best remote company. We’ve been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently

3 months ago
Executive Assistant

Executive Assistant

We are sorry, but this job listing has expired. Headquarters: Walnut, CA URL: https://getshogun.com We Are…Shogun, and we're on a mission to help people create the best eCommerce experiences in the world. We were in the Winter 2018 batch of Y-Comb

3 months ago
Director of Tech Partnerships

Director of Tech Partnerships

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

4 months ago
Account Executive

Account Executive

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no of

4 months ago
Content Marketer

Content Marketer

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no of

4 months ago
Technical Support Engineer

Technical Support Engineer

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

4 months ago
React Support Engineer

React Support Engineer

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

4 months ago
Product Designer

Product Designer

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

4 months ago
Senior Product Manager - Foundations

Senior Product Manager - Foundations

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

4 months ago
Site Reliability Engineer

Site Reliability Engineer

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

4 months ago
Senior Product Manager - DevX

Senior Product Manager - DevX

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

4 months ago
Sr. React Engineer

Sr. React Engineer

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no of

4 months ago
Software Engineer - Ruby on Rails

Software Engineer - Ruby on Rails

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

4 months ago
Sr. React Engineer

Sr. React Engineer

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

4 months ago
Sr. Software Engineer - Ruby on Rails

Sr. Software Engineer - Ruby on Rails

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

4 months ago
React Engineer

React Engineer

Headquarters: USA URL: https://getshogun.com/ Shogun [link]. We've been growing rapidly since being in the Winter 2018 batch of Y-Combinator, and after recently closing our Series B funding round [link] are diverse, fully distributed, and with no o

4 months ago
Support Specialist

Support Specialist

Shogun, a page builder and optimization platform for eCommerce stores. We have over 15,000 active paying clients, and we’ve launched a second product in 2020 (you can read more in Tech Crunch). Our teams are fully distributed and global (check out o

5 months ago
Recruiting Coordinator

Recruiting Coordinator

Headquarters: Walnut, CA URL: https://www.getshogun.com We Are… Shogun, and we're on a mission to help people create the best eCommerce experiences in the world. We were in the Winter 2018 batch of Y-Combinator, we just raised a Series A investment

5 months ago
Recruiting Coordinator

Recruiting Coordinator

WE ARE… Shogun, and we’re on a mission to help people create the best eCommerce experiences in the world. We were in the Winter 2018 batch of Y-Combinator, we just raised a Series A investment, we have over 15,000 active paying clients, and we’re p

6 months ago
Director of Solutions Engineering

Director of Solutions Engineering

“Shogun, and we’re on a mission to help people create the best eCommerce experiences in the world. We were in the Winter 2018 batch of Y-Combinator, we just raised a Series A investment, we have over 15,000 active paying clients, and we’re preparing

6 months ago
Director of Solutions Engineering

Director of Solutions Engineering

Headquarters: Walnut, CA URL: https://www.getshogun.com We Are… "Shogun, and we're on a mission to help people create the best eCommerce experiences in the world. We were in the Winter 2018 batch of Y-Combinator, we just raised a Series A investme

6 months ago
Shogun