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Program Coordinator 🔥


About UPchieve:

UPchieve is an ed-tech nonprofit helping low-income high school students connect to free on-demand live tutors and counselors at any time.

We're on a mission to serve 8 million low-income high school students and democratize access to academic support so that all students have an equal opportunity to finish high school, attend college, and achieve upward mobility.


Description:

We are seeking a highly organized and entrepreneurial individual to join the team as Program Coordinator or Program Manager to manage our school and nonprofit partnerships and support improvement to the core UPchieve experience. This position will report to and work directly with the Director of Programs. This could be a great role for an early career educator looking to break into ed-tech and/or nonprofit work or for someone with ed-tech experience already.


Responsibilities:

Partnership Management

  • Support teacher, school, nonprofit partners at every stage of their journey to ensure they are using UPchieve as effectively as possible. This will include sharing reports, regular check-ins, teacher training, and the creation and customization of implementation materials
  • Maintain a feedback loop between school and nonprofit partners and the UPchieve team with a goal of improving the UPchieve product Support the Director of
  • Programs in effectiveness research by collecting school data, supporting research design, and supporting analysis
  • Renew existing partnerships and contribute to procuring new partnerships
  • Design and maintain a live and/or online community for teachers and school partners

Programs Support

  • Support the programs team in ensuring customer success by maintaining email correspondence, nurturing relationships with users, reviewing and approving new users, and suggesting improvements to the UPchieve product
  • Support the Programs team in quality assurance of the UPchieve platform including reviewing flagged tutoring sessions and suggesting improvements to the UPchieve product

What Our Ideal Candidate Looks Like:

The level of this job is flexible. We encourage applicants who have more or less experience than listed below. Title and salary will reflect experience.

  • Strong organizational and planning skills
  • Strong writing and presentation-building skills (training slides for PD, partnership proposals, etc.)
  • An excellent relationship manager. You should be comfortable talking to and presenting to anyone about UPchieve over the phone, via video call or in-person
  • 1+ years of experience working in or with schools and/or in partnerships, customer success, or implementation

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