portal resources jobs companies f frame it easy customer support representative (100% remote)

Customer Support Representative (100% Remote)


Headquarters: Derby, CT
URL: https://www.frameiteasy.com [1]

Frame It Easy crafts and ships thousands of custom-sized picture and poster frames every week out of our 25,000+ square foot office and fulfillment center in Derby, Connecticut. Check out our website (www.FrameItEasy.com) and you’ll see that we sell quality frames at any size with optional matting and photo printing, and strive to provide the best customer experience possible. We’re family-owned and have been framing online for over 16 years - though we’re just getting started!

We’re looking for a new team member to support our customers via email and phone. We are dedicated to providing our customers a great quality product and genuinely care about helping each customer to the best of our ability. This customer support job is not a corporate call-center position! We’re people, and we treat our customers as people too. Our goal is to make framing simple and really affordable for our customers and their friends and family.

Here’s what we can offer you:

  • Full time (40 hours/week), Monday through Friday, 11:30am to 8:00pm Eastern time, fully remote
  • Competitive pay ($15/hour to start with a review after 90 days)
  • Health, dental, and vision insurance after 90 days (50% paid by the company)
  • Growth/career opportunities (we think big and fulfill huge orders, but we’re still a small company where your thoughts matter and your role can grow as you do)
  • A pleasant workplace (everyone in the building is really nice, though the employee writing this job posting is biased ;)
  • The best equipment to work on (we’re a Mac-friendly office and if you need something to do your job well or be happy in your work, we’ll purchase it)

Here’s how we imagine you:

  • You’re a warm, friendly person. You are naturally empathetic, care about people, and enjoy helping others. This should come across whether you’re writing to our customers, speaking with our customers on the phone, or working with another team member in the virtual office. If you can show this to us in your communication, that’s worth much more to us than relevant work experience.
  • You have the ability to explain moderately complex topics (that you’re familiar with) in simple terms to people of varying levels of familiarity with the topic.
  • You’re technically savvy. In the remote office, having a reliably setup and being able to quickly troubleshoot any issues to ensure connectivity is critically important.
  • You’re a good problem solver. Given the right tools, you’re comfortable taking the reins with finding a solution! 
  • You have exceptional written communication. Punctuation matters, grammar matters, and the message you send to our customers is all they have to relate to us sometimes - you should be accurate and warm with every interaction.
  • You have great phone etiquette.
  • You are a cooperative team player. We’re all on the same team so you’ll need to work productively with dozens of different team members. Every person on our team has a pivotal role to play in our final product and customer experience.
  • You pay close attention to details, and understand that they are important. Whether you are responding to customer questions about custom framing or printing their artwork, missing details or cutting corners creates a negative experience for our customer. 
  • Bonus: You’re self-directed. If we hire you for this position and you hit the ground running, you can transition to any other role in the company (related to this one or otherwise), or even create an entirely new role for yourself that we hadn’t thought of, as long as we can make a business case for It. If your work is productive for the company and helps us all grow, being self-directed opens up a world of opportunities.

To apply:

Please take a peek at our website [2] and send to wwr-csr-applications@frameiteasy.com [3] a short cover letter explaining why you’d be a great fit, your resume, and optionally samples of any work that you think might be relevant (not necessarily related to customer support, but to your ability to perform this role really well).

To apply: https://weworkremotely.com/remote-jobs/frame-it-easy-customer-support-representative-100-remote [4]


  1. https://www.frameiteasy.com
  2. https://www.frameiteasy.com
  3. mailto:wwr-csr-applications@frameiteasy.com
  4. https://weworkremotely.com/remote-jobs/frame-it-easy-customer-support-representative-100-remote

Other openings you might be interested in

Customer Support Associate – Remote

Customer Support Associate – Remote

Our client in the E-Learning tech space is seeking a reliable, hardworking, and enthusiastic candidate to join their Customer Support team! This position is remote to start but candidates must live in the New York City area. Salary/Hourly Rate $20/

yesterday
Remote Customer Support - On-Demand Streaming Service (US)

Remote Customer Support - On-Demand Streaming Service (US)

Love getting immersed in the hottest new 'obsessable' TV show? Love getting lost in a good movie? If yes - then we have a great opportunity for you! ModSquad has partnered with a popular streaming service with both amazing original content as well a

yesterday
Remote Customer Support - On-Demand Streaming Service (UK)

Remote Customer Support - On-Demand Streaming Service (UK)

Love getting immersed in the hottest new 'obsessable' TV show? Love getting lost in a good movie? If yes - then we have the project for you! ModSquad has partnered with a popular streaming service with both amazing original content as well as a ton

today
Sales Development Representative *Remote

Sales Development Representative *Remote

*REMOTE* SALES DEVELOPMENT REPRESENTATIVE LOCATION: USA ABOUT HYPERIO.AI Hyperio.ai provides lead generation services for B2B. We combine best practices with technology to drive qualified leads to your Sales team. Building an internal Business

this week
Sales Development Representative (SDR) - Remote

Sales Development Representative (SDR) - Remote

WHAT YOU WILL BE DOING: * Utilize different methods to generate new sales opportunities like cold calling, emails, LinkedIn, social media messages * Prepare a market research and an individual prospect research before your calls * Qualify our pr

this week
Remote - Sales Representative in Texas

Remote - Sales Representative in Texas

Vistext is looking for Strong hungry Sales Representatives to help expand Vistex's footprint in and around Texas. This professional will have SAP software sales experience. This is remote but will require travel to client sites when needed. Vistex C

today
Outside Sales Representative - Northern VA/DC Area - Remote

Outside Sales Representative - Northern VA/DC Area - Remote

MSP Design Group, a Top 100 Promotional Products Company, is looking for outside sales reps in the following locations: Norfolk-Virginia Beach area Richmond area Washington, D.C., Northern Virginia area Successful candidate will be an aggressive

yesterday
Customer Service Representative

Customer Service Representative

SafetyWing is hiring a Remote Customer Service RepresentativeWe are looking for a Customer Service Representative to join our fully remote team in a fast-growing startup. We love to be helpful and guide our customers with any problem, big or small. C

today
Customer Support Specialist

Customer Support Specialist

Curious about the future of event marketing? SpotMe is the event management platform for B2B marketers. With over 2 million users and 400+ customers, G2 [link] say we are one of the key contenders in the space. Brands like SAP, Pfizer, and KPMG use

today
More remote jobs

Other jobs at Frame It Easy

One job in the last 60 days · 1 in total · avg 0.92 jobs/mo · 129 job visits

Customer Support Representative (100% Remote)

Customer Support Representative (100% Remote)

Headquarters: Derby, CT URL: https://www.frameiteasy.com Frame It Easy crafts and ships thousands of custom-sized picture and poster frames every week out of our 25,000+ square foot office and fulfillment center in Derby, Connecticut. Check out our

4w ago
Frame It Easy