Principal Site Reliability Engineer 🔥
What you’ll do
- Write software to build, maintain, automate, and introspect our production systems
- Mentor teams to reliably and cost effectively operate and maintain their services
- Build the next version of Segment’s Service Platform (focused on deployment and observability) to support teams in deploying hundreds of services across a multi-region cloud environment
- Take proactive steps to improve our availability, reliability, and efficiency
- Participate in driving Segment as a market leader in the development of Open Source Software like kafka-go [1], chamber [2], kubeapply [3], etc.
- Participate in an on-call rotation to support our business-critical infrastructure
What you’ll bring
- Minimum of 5 years experience as a Software Engineer, Systems Administrator, Operations Engineer, Site Reliability Engineer, or another similar role
- A systematic problem-solving approach, coupled with good communication skills, sense of ownership, and drive
- Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS) or Google Compute Platform (GCP)
- Experience programming in one or more of the following: Go, Python, Node.js, Bash, or similar languages
- A proven grasp of Linux systems administration and programming concepts
We’re especially excited about candidates who:
- Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)
- Have hands-on experience in operating event-based systems (e.g. Kafka) capable of processing millions of events per second and petabytes of data each month
- Possess a broad understanding of the Linux kernel internals and networking protocols
- Are proficient in metrics tooling such as Datadog and Prometheus
- Have lead teams, large projects, or been the owner of an important system
About us:
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.
In accordance with applicable law, the following represents Twilio's reasonable estimate of the range of possible compensation for this role if hired in Colorado. Please note that this information is provided for those hired in Colorado only, and this role is open to candidates outside of Colorado as well.Â
Salary:
Denver/Boulder Metro:
$146,240 - $182,800
Rest of Colorado:
$127,960 - $159,950
Additionally, this role is eligible to participate in Twilio's equity plan.
An overview of Twilio’s benefits offered is listed below:
Twilio is committed to delivering a comprehensive benefits program that provides support needed for you and your loved ones. It’s likely that you don’t think about benefits every day; however, they are an important component of your total compensation, and we want you to understand the options available to you so that you can make the most of your benefit dollars. At the time of this posting, this role is eligible to participate in the following benefits, which Twilio reserves the right to modify at any time for any reason in accordance with applicable law:
Healthcare Insurance and Leave
- Prescription Drug
- Dental
- VisionÂ
- Flexible Spending and Health Savings Accounts
- Leave programs for all of life’s moments: maternity, parental/bonding, as well medical leave to care for yourself or a loved one
Financial Benefits
- Short and Long Term Disability Insurance
- Life and Accidental Death & Dismemberment Insurance
- 401(k) Retirement Savings Plan with a match
Reimbursement Programs & Stipends
- $65 per month work-from-home stipend
- Up to $50 per month for wellness expenses and activities
- Up to $30 per month to use towards books/eBooks
#LI-Remote