portal resources jobs companies g ghost support representative

Support Representative


Ghost is hiring a Remote Support Representative### What is Ghost? Ghost is a full stack web application that's used by millions of creators, startups and businesses to run their independent publications. It's one of the most popular modern open source projects in the world. We're a non-profit, there are no shareholders and no VCs in the background influencing our decisions. Our annual revenue is $3,500,000 and it's generated by the customers who pay us. We have an unlimited runway to keep building the things we want to build and we've been profitable since year 1. We're transparent in both our mission and our metrics. You can read more here.

Our mission

We believe it should be fast, easy and accessible for anyone to start their own media business. Ghost is a non-profit organisation on a mission to create modern, open source, independent publishing technology to power the future of sustainable online media.

What it's like to work at Ghost

We're a small, talented team from a wide a variety of backgrounds and experiences. We value differences in our perspectives, and care about working in a way that feels balanced. We care a lot about what we do, but we don't preach or take ourselves too seriously. You can still be ambitious without needing everything to "change the world". Ghost as been a fully distributed remote team since 2012, with team members located all over the world. We do remote work properly, providing freedom and flexibility enables people to do their best work. We believe deeply in building something lasting, sustainable and positive, and we enjoy having interesting and challenging problems to work on.

About the role

Ghost is looking for two Customer Support Representatives to provide world-class support to our customers. You’ll spend most of your day providing fast and painless customer support via email - this is your core responsibility. You’ll also help out with live chat, create a lot of documentation, and hop on impromptu calls with customers when needed. You’ll become an expert in all areas of Ghost. We won’t overburden you with quotas, empty policies, or unnecessary procedures. Doing what’s in the best interest of our customers is at the heart of what we do. We’ll give you plenty of support to simply do what’s right, no questions asked. Our ideal hire is motivated by what we’re doing as a company, believes in the value of quality technical support, and is eager to contribute to the success of our customers. As someone who is first in line to help, your understanding of the product and our customers will be incredibly valuable for the business.

Details

  • This is a full-time, remote position.
  • This job is Monday-Friday, 9am-5pm in your timezone. For this role, we’re looking for people based in Europe (UTC +0 to UTC +2) and in the US (EST).
  • We're seeking fluent English speakers/writers.

    About you

  • You have at least 3 years of experience working in customer support for a SaaS product, and you are comfortable working remotely.
  • You're an aspiring generalist, but you're more technical than the typical customer support professional. You are well-versed in HTML/CSS, DNS settings, and you've got a good understanding of content management systems. Maybe you can code, maybe you're excellent at QA, or maybe you're good at solving tricky problems. You have a wide skillset that would allow you to get up-to-speed quickly.
  • You’re an incredible communicator and a great writer. You can take complex subjects and break them down using clear and simple writing. As a remote team, your communication skills are critical to your success.
  • You are organized and self-sufficient. You thrive in an environment where you can do great work independently. You’re someone who enjoys working autonomously and you don’t need much oversight to get things done.
  • You care deeply about doing good work. You take initiative and ownership to see things through to completion—if it needs doing, you do it.
  • When you don’t know something, you try to figure it out. You ask good questions, and you embrace the chance to grow and get better. You are a resourceful problem-solver, with a strong desire to learn.
  • This job is not a stepping stone to another role at Ghost. You’re passionate about support and the important role it plays in a company, and you're excited to continue to sharpen your skills in a customer-facing position.

    Day-to-day you will

  • Help existing customers with a broad range of questions about our product—from updating invoices to installing themes, right down to troubleshooting DNS issues.
  • Chat with potential customers to help them figure out if Ghost will be a good fit.
  • Teach customers how to build, launch, and sustain a Ghost-powered membership site.
  • Collaborate directly with Engineering to solve a tough technical problem for a customer.
  • Provide relevant and timely product feedback to other teams within Ghost.
  • Work with Product and Marketing to review, test, and help ship new features.
  • Help develop and refine support process to make sure we’re always improving.

Salary and compensation

$50,000 — $70,000/year

Location

Us (Est)See more jobs at Ghost

Other openings you might be interested in

School Support Representative

School Support Representative

Classroom Champions is seeking a dedicated, full-time employee role, to be responsible for growing our student and educator reach. Classroom Champions supports students’ social and emotional learning (SEL) and academic achievement, and provides curri

yesterday
Customer Support Representative

Customer Support Representative

Are you passionate about customer experience and technology? Do you thrive in fast-paced environments and love to solve complex problems? If so, you might be the candidate we're looking for. LawLytics is a legal marketing software-as-a-service (SaaS

today
Remote Customer Support Rep

Remote Customer Support Rep

Advanced Resources is seeking a Remote Customer Support Representative for our client in Denver, CO ! Looking for hard working professionals with excellent communication, technical and interpersonal skills. Young & Hip company culture! The most impo

today
Customer Support Representative

Customer Support Representative

Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, you shouldn’t have to waste an entire afternoon researching, calling and vetting local

today
Customer Support Representative (SaaS) Work From Home

Customer Support Representative (SaaS) Work From Home

0-3 years of Customer Success/Support experience (SaaS experience preferred) We are accepting applications for individuals to join our ...

this week
Customer Support Representative (Work From Home)

Customer Support Representative (Work From Home)

[Customer Service / Remote] - Residents of VA / Full Time / Temp-to-hire / $11-12 per hour - As a Customer Support Representative you'll: Maintain a high availability within phone queues- ready to support users at a moment's notice; Help to educate a

last week
Customer Support Representative (Work From Home)

Customer Support Representative (Work From Home)

[Customer Service / Remote] - Anywhere in U.S. / Chat Specialist (no phones) - As a Customer Support Representative you'll: Answer customers via chat; Follow up with customers to upscale plans; Execute on projects to improve efficiency of day-to-day

last week
Work From Home Inbound Support Representative

Work From Home Inbound Support Representative

Earn $13-16/hour, try something new, & earn more than your stimulus check!   As a 1099 gig worker, you can pick your own schedule, and make as much or little as you want! Take control of your work! Work-from-home Customer Service around your life.

today
More remote jobs

Other jobs at Ghost

3 jobs in the last 60 days · 7 in total · avg 0.35 jobs/mo · 817 job visits

Customer Support Representative

Customer Support Representative

Headquarters: Nowhere :) URL: https://ghost.org/ ABOUT THE ROLE  You’ll spend most of your day providing fast and painless customer support via email—this is your core responsibility. You’ll also help out with live chat, create a lot of documentat

yesterday
Support Representative

Support Representative

Ghost is hiring a Remote Support Representative### What is Ghost? Ghost is a full stack web application that's used by millions of creators, startups and businesses to run their independent publications. It's one of the most popular modern open sourc

this week
Ghost : Customer Support Representative

Ghost : Customer Support Representative

Headquarters: Nowhere :) URL: https://ghost.org/ ABOUT THE ROLE  You’ll spend most of your day providing fast and painless customer support via email—this is your core responsibility. You’ll also help out with live chat, create a lot of documentat

2w ago
Senior Back-end JavaScript Engineer (Node.js)

Senior Back-end JavaScript Engineer (Node.js)

We're looking for a back-end JavaScript engineer with Node.js experience to join the Ghost product team and work remotely, on Open Source software.   Hey there! We're looking for a new member to join the Ghost team, maybe that's you? We're a non-prof

9m ago
Infrastructure Engineer

Infrastructure Engineer

We're looking for a talented infrastructure engineer to help build, manage, and scale our Ghost(Pro) PaaS infrastructure, serving over 500M requests/month. This is a key role working in a small team and reporting directly to Ghost's CTO   Hey there!

9m ago
Visual Designer

Visual Designer

We're looking for a strong visual designer with a broad range of experience and skills to complement our existing Product and Marketing teams to help give our users and customers a great impression of the Ghost brand. HEY THERE! WE'RE LOOKING FOR A

20m ago
Senior Infrastructure Engineer

Senior Infrastructure Engineer

We're looking for a talented senior engineer to help build, manage, and scale our Ghost(Pro) PaaS infrastructure, serving over 500M requests/month. This is a key role working in a small team and reporting directly to Ghost's CTO. HEY THERE! WE'RE LO

20m ago
Ghost