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Sales Operations Analyst


As Sales Operations Analyst, you’ll play a critical role in supporting our growing sales by guiding customers through the process of ordering and receiving Zearn Math products.

  • Lead sales process for customers who are purchasing printed materialsGuide potential customers through the purchase process by responding to questions, creating quotes and purchase agreements, and problem-solving purchasing hurdles
  • Process and place a large volume of complex printed material orders through our print partner
  • Ensure purchase orders from schools and districts are accurate and complete, and communicate with customer purchasing departments to revise documents as needed
  • Track sales information in CRMEnter and maintain accurate record of orders and sales transactions
  • Utilize Salesforce reports to ensure orders are placed in a timely fashion
  • Communicate relevant information with Sales, Finance and Customer Support teams
  • Work with Finance team to create monthly reports of printed material sales
  • Work closely with vendors and customers to problem solve as neededRespond to any customer support questions related to printed materials
  • Coordinate with vendor partner to investigate and resolve customer issues
  • Communicate with customers throughout the resolution process
  • Support Sales team with additional fulfillment and operations related projectsEnsure customers receive timely account setup, working cross-functionally with Support team
  • Help coordinate renewal purchases for past customers
  • Recommend improvements to printed materials sales processes

Ideal candidates will have:

  • Ability to manage a high volume of emails and tasks, with strong prioritization and organizational skills
  • Excellent written communication skills to engage and follow-up with customers
  • Exceptional attention to detail and follow-through
  • Experience with Salesforce or other CRM systems is a plus
  • Work experience in customer support or sales operations at a top-tier business-to-business company, ideally in education or technology, is a plus
  • Commitment to Zearn’s mission of ensuring that all students learn and love math
  • Desire to join an entrepreneurial, fast-paced environment at a high-growth organization

This role will be based remotely, with a preference for candidates on Central Time or Mountain Time. Email jobs@zearn.org [1] with your resume and cover letter to apply. Zearn is an equal opportunity employer.


  1. mailto:jobs@zearn.org

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