Sales Operations Analyst
As Sales Operations Analyst, you’ll play a critical role in supporting our growing sales by guiding customers through the process of ordering and receiving Zearn Math products.
- Lead sales process for customers who are purchasing printed materialsGuide potential customers through the purchase process by responding to questions, creating quotes and purchase agreements, and problem-solving purchasing hurdles
- Process and place a large volume of complex printed material orders through our print partner
- Ensure purchase orders from schools and districts are accurate and complete, and communicate with customer purchasing departments to revise documents as needed
- Track sales information in CRMEnter and maintain accurate record of orders and sales transactions
- Utilize Salesforce reports to ensure orders are placed in a timely fashion
- Communicate relevant information with Sales, Finance and Customer Support teams
- Work with Finance team to create monthly reports of printed material sales
- Work closely with vendors and customers to problem solve as neededRespond to any customer support questions related to printed materials
- Coordinate with vendor partner to investigate and resolve customer issues
- Communicate with customers throughout the resolution process
- Support Sales team with additional fulfillment and operations related projectsEnsure customers receive timely account setup, working cross-functionally with Support team
- Help coordinate renewal purchases for past customers
- Recommend improvements to printed materials sales processes
Ideal candidates will have:
- Ability to manage a high volume of emails and tasks, with strong prioritization and organizational skills
- Excellent written communication skills to engage and follow-up with customers
- Exceptional attention to detail and follow-through
- Experience with Salesforce or other CRM systems is a plus
- Work experience in customer support or sales operations at a top-tier business-to-business company, ideally in education or technology, is a plus
- Commitment to Zearn’s mission of ensuring that all students learn and love math
- Desire to join an entrepreneurial, fast-paced environment at a high-growth organization