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Customer Success Training Manager


WHO WE ARE...

At Double Good, we are all about creating and sharing joy. Our virtual fundraising app connects teams with their supporters to help athletes, coaches, and students do what they love. Our handcrafted ultra-premium popcorn is made to order and 50% of the sales return to the event organizers. These funds turn into uniforms, safety pads, cleats, calculators, test tubes, travel opportunities, and brand new experiences- and that creates our joy.

Our social initiatives echo our values and passions. The Double Good Kids Foundation partners with purposeful organizations to benefit students and athletes facing physical, intellectual, and financial barriers. Our goal is to push the boundaries of access in academic and athletic activities by contributing experiences, equipment, and educational opportunities to the communities that crave them the most. We strive to level the playing field and enrich the diversity of participants.

So far, we have helped raise over $100M to fuel kids’ passions nationwide. We are dedicated to improving our products and experiences to expand our reach and continue to empower kids of all abilities to do more of what they love. That’s how we create joy together.

YOU CAN DO THESE THINGS…

  • Design and deliver coaching to ensure our Customer Success team quickly ramps and delivers world class customer support
  • Proactively investigate best in class digital training and delivery platforms to iterate into our training operation
  • Assist CS team members in improving productivity by utilizing data and working to improve processes and systems for efficiency
  • Conduct root cause analysis on quality and productivity opportunities and deliver training to improve

YOU’RE GOOD AT AND ENJOY…

  • Working in a fast paced environment (ideally in the startup or technology space)
  • Creating and conducting virtual training sessions
  • Managing quality and assurance, always looking for ways to improve
  • Motivating, rewarding and recognizing team members

OUR IDEAL CANDIDATE IS…

  • Someone who has extensive knowledge of instructional design theory and learning principles
  • Knowledge of learning and development best practices
  • Strong presentation skills
  • Highly organized with impeccable time management skills
  • A strong verbal and written communicator and has the ability to work effectively in a remote team environment
  • Proficient in multiple CRM platforms

BONUS EXPERIENCE*:

  • Analytic skills
  • Project Management skills

PERKS...

  • Ability to be partially remote
  • Competitive salaries
  • Work with amazing nonprofit partners, and make a real impact on millions of parents and kids
  • Autonomous work environment
  • Apple equipment
  • Company sponsored happy hours
  • Paid time off
  • 401k with 3% Match
  • Health Insurance, Dental & Vision offered with competitive company contribution
  • Healthiest You (teladoc service) covered 100% by Double Good
  • Company sponsored disability and life insurance

We’ve been featured on the Today Show [1]BuiltInChicago [2] and Forbes [3], among other publications.


  1. https://www.today.com/video/how-1-man-s-popcorn-business-is-making-snacks-that-give-back-1435190851971?fbclid=IwAR3Is1yrRdxOkWLJ9qgYr6vgVH4-fUbQf5WdQp8SEqyoBgVTsIdM0K8lV8M
  2. https://www.builtinchicago.org/2018/10/02/double-good-popcorn-e-commerce
  3. https://www.forbes.com/sites/meimeifox/2018/10/05/popcorn-with-a-purpose-double-goods-mission-to-help-kids/#20073f784e89

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