Client Onboarding / Customer Success Representative 🔥
Job Responsibilities
- Take over closed deals from sales department and assist clients with onboarding - company incorporation and bank account opening steps
- Handhold clients in correctly filling KYC forms and documentation specific to each jurisdiction or bankÂ
- Ensure fast paced and uninterrupted support to clients via email or phone as needed
- Vendor communication for timely delivery of our clients’ service
- Create and maintain documentation for the processes you own
- Improve client response rates as well as client satisfaction with Flag Theory
Requirements / Must Have
- Previous experience in a customer success / client onboarding role 3+ yearsÂ
- Good understanding of KYC processes; experience working with KYC processes is a plus
- Self motivated to learn new skills
- Empathy
- Proactiveness
- Self-Starter Type
- Ability to self organize based on priorities
- Listen, Learn, Grow mindset
- Excellent command of English - written and spoken
- Ability to overlap with Hong Kong afternoon business hours as well as with European morning till early afternoon business hours
- Located in Asia or Europe
Nice to Have
- Experience working with KYC processes for company incorporations and / or bank account opening (big plus)
- Experience working remote
- Experience working with customer support applications such as HelpScoutÂ
- Fluent in other international languages such as Chinese, Russian
BenefitsWork from anywhere, on a flexible schedule, part of a fully remote teamCompensation based on experienceÂ
To apply: https://weworkremotely.com/remote-jobs/flag-theory-client-onboarding-customer-success-representative [2]