portal resources jobs companies z zappysales customer service manager

Customer Service Manager


[1] Menu Apply Now [18]

Highlights

  • ? Work for a DCer
  • ? $40,000 per year
  • ? Anywhere in the World
  • ? 5+ Years of Experience
  • ? Applications Close May 5th

Now Hiring: Remote Customer Service Manager

Founded in 2011 in Chicago, ZappySales [19] is one of the fastest-growing e-commerce companies in the Chicago-land area. Over the last four years, the company has grown more than 400% due to its emphasis on the use of technology and its expertise in multi-channel commerce and employs 24 employees throughout its portfolio of companies.

Qualifications

  • E-commerce: 2 years (Required)
  • Customer Service Management: 2 years (Required)
  • Bachelor’s (Preferred)

Job Description

  • Recruit, hire, and train new customer service agents
  • Oversee a team of customer service and ensure they are providing an exceptional customer experience
  • Document customer service discussions and actions, create and manage SOP’s
  • Mastermind creative ways to deliver an exceptional client experience
  • Resolve complex client problems or disputes in a professional manner
  • Set and maintain all customer service procedures and policies
  • Evaluate agent and representative performance
  • Distribute agent and representative work
  • Implement customer service strategies to improve the quality of service
  • Create weekly departmental reports to determine whether KPIs are being met and where there is room for improvement
  • Maintain a professional workspace and workflow

Requirements

  • 5+ years prior experience in customer-facing roles
  • Bachelor’s Degree in Business Administration or a related field preferred
  • Extensive e-commerce background
  • Excellent verbal and written communication skills
  • Able to multitask, prioritize, and manage time efficiently
  • Comfortable in both a leadership and team-player role
  • Must demonstrate strong analytical thinking skills
  • Should possess strong problem-solving skills and the ability to make sound judgment calls
  • Proficiency with Microsoft Office Suite and Google Docs
  • Experience with ticketing systems and freelancer marketplaces
Get found by hiring companies with a Dynamite Profile. [20]

Apply for this job

Apply Now [21]

About the Company

Zappysales Visit Website [22]

DC MEMBER

The Dynamite Circle (the DC) [23] is an exclusive community of more than 1,200 established entrepreneurs.

Similar Jobs

  • Boulevard 28 mins ago

    Onboarding Specialist

    North America · Full Time

    [24]
  • Outschool 1 hour ago

    Customer Support Representative

    North America · Full Time

    [25]
  • Spin 2 hours ago

    Customer Support Specialist

    North America · Full Time

    [26]
  • Lori Wall Beds 2 days ago

    Customer Service Representative

    North America · Full Time

    [27]
  • ReturnLogic 3 days ago

    Customer Support Specialist

    North America · Full Time

    [28]
  • Emotive 3 days ago

    Director of Customer Onboarding

    North America · Full Time

    [29]
  • Emotive 3 days ago

    Customer Onboarding Specialist

    North America · Full Time

    [30]
  • Emotive 3 days ago

    Senior Customer Success Manager

    North America · Full Time

    [31]

Skip the line and get connected directly with hiring managers and companies looking for you.

Create Your Profile Today [32]

Zappysales 6 days ago

Customer Service Manager

Anywhere (100% Remote) · Full Time

WORK FOR A DCER

Boulevard 28 mins ago

Onboarding Specialist

North America · Full Time

Outschool 1 hour ago

Customer Support Representative

North America · Full Time

Spin 2 hours ago

Customer Support Specialist

North America · Full Time

Lori Wall Beds 2 days ago

Customer Service Representative

North America · Full Time

ReturnLogic 3 days ago

Customer Support Specialist

North America · Full Time

Emotive 3 days ago

Director of Customer Onboarding

North America · Full Time

Emotive 3 days ago

Customer Onboarding Specialist

North America · Full Time

Emotive 3 days ago

Senior Customer Success Manager

North America · Full Time

Close

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience. Necessary Necessary Always Enabled

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Non-necessary Non-necessary

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience. This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.

Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.


  1. https://www.dynamitejobs.com/
  2. https://www.dynamitejobs.com/
  3. https://dynamitejobs.com/services
  4. https://www.dynamitejobs.com/how-to-find-remote-jobs/
  5. https://www.dynamitejobs.com/post-a-remote-job/
  6. https://www.dynamitejobs.com/post-a-remote-job/
  7. https://www.dynamitejobs.com/remote-recruiting/
  8. https://dynamitejobs.com/skills
  9. https://dynamitejobs.com/enter?source=homepage&utm_source=homepage&utm_medium=menu&utm_campaign=nav
  10. https://www.dynamitejobs.com/
  11. https://dynamitejobs.com/services
  12. https://www.dynamitejobs.com/how-to-find-remote-jobs/
  13. https://www.dynamitejobs.com/post-a-remote-job/
  14. https://www.dynamitejobs.com/post-a-remote-job/
  15. https://www.dynamitejobs.com/remote-recruiting/
  16. https://dynamitejobs.com/skills
  17. https://dynamitejobs.com/enter?source=homepage&utm_source=homepage&utm_medium=menu&utm_campaign=nav
  18. https://airtable.com/shrHRVDxPqXFNGrAK
  19. https://www.zappysales.com/
  20. https://dynamitejobs.com/signup
  21. https://airtable.com/shrHRVDxPqXFNGrAK
  22. https://www.zappysales.com/
  23. https://www.tropicalmba.com/join-the-dynamite-circle/
  24. https://jobs.lever.co/boulevard/13081f2f-dd30-4496-a10e-9990089607b6?utm_source=dynamitejobs&source=dynamitejobs
  25. https://jobs.lever.co/outschool/b927ad67-d1d6-4206-9c4f-c757ef441081?utm_source=dynamitejobs&source=dynamitejobs
  26. https://boards.greenhouse.io/spinskinnylabsinc/jobs/5102467002?utm_source=dynamitejobs&source=dynamitejobs
  27. https://www.dynamitejobs.com/job/remote-customer-service-representative-lori-wall-beds/
  28. https://apply.workable.com/returnlogic/j/9B62F82F87/?utm_source=dynamitejobs&source=dynamitejobs
  29. https://boards.greenhouse.io/emotiveio/jobs/4326319003?utm_source=dynamitejobs&source=dynamitejobs
  30. https://boards.greenhouse.io/emotiveio/jobs/4438620003?utm_source=dynamitejobs&source=dynamitejobs
  31. https://boards.greenhouse.io/emotiveio/jobs/4162981003?utm_source=dynamitejobs&source=dynamitejobs
  32. https://dynamitejobs.com/signup?source=jobdescriptions&utm_source=jobdescriptions&utm_campaign=nav

Other openings you might be interested in

Customer Support Specialist

Customer Support Specialist

FLSA Status: Full-Time Contract Consultant Reports To: Customer Service Manager Operating Hours: Hours Vary   About The Simple Folk The Simple Folk is an emerging eco-friendly, sustainable children’s clothing line created to inspire and support

this week
Customer Success Manager

Customer Success Manager

[link] * Browse Jobs [link] * Services Directory [link] * Find a Remote Job [link] * Hire with Us [link] * Post Jobs [link] * Hiring Services [link] * Browse Candidates [link] * Enter [link] __ Menu * Browse Jobs [link] * S

this week
Customer Service Team Leader

Customer Service Team Leader

SafetyWing (YC w2018) is building a global social safety net. We currently offer a global health insurance, and a global travel medical insurance for remote workers and digital nomads.

3m ago
Strategic Customer Success Manager

Strategic Customer Success Manager

InVision is the digital product design platform used to make the world’s best customer experiences. We provide design tools and educational resources for teams to navigate every stage of the product design process, from ideation to development. Today

3m ago
Director of Customer Service

Director of Customer Service

At Hopper, we’re on a mission to build the most customer-centric travel company on earth. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing mobile first travel mark

3m ago
Customer Support Manager - Tier 2

Customer Support Manager - Tier 2

Together we’re building a company that will endure and products people will love for generations to come.   We believe that people do their best in a culture that fosters inclusion, innovation, and success. Our values - Champion the Customer, Take th

today
Customer Success Operations Manager

Customer Success Operations Manager

Note: This role is remote friendly, though can be onsite if candidate is based in or near Denver, Colorado. Propeller's [link]mission is to provide real time earthworks tracking for everyone. To pave the path to real time, we're building hardware an

today
Customer Service Specialist - Remote

Customer Service Specialist - Remote

Why Working Solutions Join our Woohoo! Crew to work as an independent contractor with Working Solutions! We are looking for remote, independent contractors to provide elevated customer support through phone, email, SMS and chat for a well-known on

today
More remote jobs

Other jobs at Zappysales

One job in the last 60 days · 1 in total · avg 3.76 jobs/mo · 112 job visits

Customer Service Manager

Customer Service Manager

[link] * Browse Jobs [link] * Services Directory [link] * Find a Remote Job [link] * Hire with Us [link] * Post Jobs [link] * Hiring Services [link] * Browse Candidates [link] * Enter [link] __ Menu * Browse Jobs [link] * S

this week
Zappysales