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Manager, Operations


Job Title: Manager, Operations 

Team: Central Services

Location: Flexible - Fully remote position

 

ORGANIZATIONAL AND POSITION OVERVIEW

Education Pioneers (EP) recruits, develops, and advances professionals with diverse skills and backgrounds to solve problems from outside of the classroom so students and teachers succeed in the classroom. With staff members that are former teachers, consultants, recruiters, researchers, fundraisers, and writers—and in many cases, devoted EP Alumni—we are proud to bring our values to work every day to advance equity and in support of our Fellows, Alumni, and Partners. Since its founding in 2003, Education Pioneers has recruited and trained over 4,500 leaders, half of whom are leaders of color, in partnership with more than 750 education organizations nationwide, and with more than 70 percent of the Alumni network continuing to lead or contribute to work in the education sector so that all students have access to high-quality education.

Education Pioneers is at an inflection point. After pivoting and downsizing our programs in response to COVID, we’re preparing to transition towards pre-pandemic aspirations for scale and long-term transformation. The Manager, Operations will play a critical role in our rebuild and transformation by maintaining, evolving, and strengthening our organizational and programmatic operations, ensuring that we have efficient and effective processes, systems, and practices to support sustainable growth and impact.  

The Manager, Operations will ensure that we establish and implement consistent and effective practices to execute core administrative functions, streamline and scale our programmatic operations to deliver seamless fellowship experiences, and build strong systems to maximize our effectiveness and impact across the organization.

This position will report to the Chief of Staff and is a full-time exempt position. 

 

INDIVIDUAL PERFORMANCE GOALS 

  • % of work executed on time and with quality / accuracy (e.g., reporting, process execution) 
  • Efficacy in providing high-quality support to constituents (e.g., Fellows, staff, etc.) 
  • % positive responses on annual support surveys (e.g., operational effectiveness, tech systems, etc.) 

 

ROLES & RESPONSIBILITIES 

The following roles and responsibilities represent broadly what the Manager, Operations is responsible for and how (s)he will advance work to achieve success, aligned with our organizational objectives over the next 2-3 years. As our organization evolves, you should expect that these roles and responsibilities could evolve or expand. 

Manage organization operations and oversee administrative functions (40%) 

  • Oversee and manage people operations and human assets processes and systems (e.g., staff hiring, onboarding, and offboarding; employee benefits and policies) 
  • Partner with Chief of Staff and outsourced accounting firm to manage and execute finance workstreams and activities, including operational accounting, compliance and internal controls, and budget development and management 
  • Oversee and manage vendor relationships 
  • Ensure that all staff have the technology and tools they need to do their work effectively 

Manage program operations to deliver consistent, strong experiences to stakeholders to enable our impact (35%) 

  • Lead planning and ongoing project management for in-person and virtual events across the program continuum to ensure seamless logistics for participants, staff, and guests (e.g., recruitment presentations, Fellow programming events, Alumni Board retreats) 
  • Develop and maintain data, knowledge management, and tracking systems to advance programmatic outcomes (e.g., budget management tools) 
  • Set up, manage, and support usage of tools for online learning, engagement, and communication across program participants and staff (e.g., Zoom, Slack) 

Strengthen and maintain systems to enable organizational operations and effectiveness (15%) 

  • Manage and adapt the systems and tools that the team is using to communicate and collaborate across the organization 
  • Serve as project manager and/or consultant to research, select, build, and/or implement new systems to support organizational and functional needs 

Contribute to organizational coherence and the conditions for a thriving team (10%) 

  • Support, manage, and execute cross team collaboration towards achieving goals across the organization 
  • Demonstrate an orientation towards learning and resilience in support of broader org culture and goals 
  • Attend and participate in Central Services, program continuum, and organization-wide meetings and working sessions to advance collaborative and/or interdependent work 

 

CORE COMPETENCIES TO BE SUCCESSFUL IN THIS ROLE

What’s below is an articulation of the most important competencies you’d need to excel in to be successful in your role. It’s not necessarily an articulation of all the skills you’ll lean into or even a reflection of your “superpowers,” but we want to transparently communicate the areas we feel are most important and that we will likely come back to repeatedly over the course of the year.  

  • Organizing, Planning, and Executing: You can organize, prioritize, track, and manage workflows and resources 
  • Understanding the Perspectives of Others: You demonstrate a depth of awareness of the beliefs and contexts of others to tailor your actions appropriately 
  • Defining the Opportunity / Problem: You identify and systematically prioritize opportunities to pursue and problems to solve 
  • Learning and Continuously Improving: You strive to continuously develop and better yourself, teams, and the organization 
  • Making Decisions and Demonstrating Judgment: You use appropriate breadth and depth of context and data to make sensible and timely decisions, and display sound judgment when faced with opportunities / challenges 

 

 QUALIFICATIONS 

  • Bachelor’s Degree (required)  
  • 3-5 years of work of work experience, including experience in a project management or operations capacity  
  • Demonstrated project management experience with a track record of strong execution against project goals 
  • Demonstrated customer service experience with an interest in building and maintaining relationships 
  • Strong team orientation; ability to provide and accept feedback, and to work in collaboration with diverse groups of people 
  • Technical expertise in Microsoft Office Suite, cloud-based systems, and database management; experience with Salesforce strongly preferred 
  • Ability to learn new systems and technology quickly 
  • Demonstrated commitment to diversity, equity and inclusion in beliefs and actions  

 

  Note: Education Pioneers reserves the right to add additional duties, as needed. All Education Pioneers employees are encouraged to be flexible and responsive to changes in scope of duties.


APPLICATION INSTRUCTIONS

To apply for this position, please be prepared to submit the following:

  • A resume / CV that articulates your professional experiences to date
  • A cover letter that responds to the following:
  • Who you are
  • The impact you have achieved in your previous work that will set you up for success in this role
  • The impact that you think you would accomplish in this role with Education Pioneers


COMPENSATION & BENEFITS

  • Education Pioneers offers a competitive salary, commensurate with experience. The salary range for this role is $48,000 - $60,000. 
  • A comprehensive benefits package, generous PTO, 403b retirement plan, flexible spending account (FSA), and a variety of other benefits are offered by Education Pioneers. 

 

Equal Opportunity Employer Statement: Education Pioneers believes it is critical for leaders in urban education to reflect the urban communities they serve. We actively recruit people of color to join our team. We support equal opportunity for all people and we strongly encourage diverse candidates to apply for open positions.

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