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Technical Customer Support Lead (remote)
Job title: Technical Customer Support Lead (remote)
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Would you like to be part of a company revolutionizing the sales industry? Do you want to leverage your customer service + technical support management skills to lead our engineers, customer support and positively impact growing companies everywhere?
Location: Remote (U.S. only, flexible availability needed)
Comp range: $80,000 - $100,000 + bonus
Benefits
Why this role exists: We are looking for a highly motivated Support Lead who can support our customers to help them maximize the value they get from our platform. This cross-functional role will interact with many teams and serve as the company’s face to many of our customers. We view our customer experience as a strategic, competitive advantage. If you are passionate about customer experiences, detail-oriented, and excited to roll up your sleeves to make customers successful, this role could be perfect for you.
What’s in it for me?: Be a part of a growing team that values delivering value to customers, transparency, teamwork, and self-growth.
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Required Experience
Bonus points for:
——————————
Would you like to be part of a company revolutionizing the sales industry? Do you want to leverage your customer service + technical support management skills to lead our engineers, customer support and positively impact growing companies everywhere?
Location: Remote (U.S. only, flexible availability needed)
Comp range: $80,000 - $100,000 + bonus
Benefits
- Health benefits
- 3 weeks paid vacation
- 401K matching
Why this role exists: We are looking for a highly motivated Support Lead who can support our customers to help them maximize the value they get from our platform. This cross-functional role will interact with many teams and serve as the company’s face to many of our customers. We view our customer experience as a strategic, competitive advantage. If you are passionate about customer experiences, detail-oriented, and excited to roll up your sleeves to make customers successful, this role could be perfect for you.
What’s in it for me?: Be a part of a growing team that values delivering value to customers, transparency, teamwork, and self-growth.
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Required Experience
- 3-5 years of technical customer support experience
- Working knowledge of Salesforce
- Technology leadership experience
- Experience in a high-tech SaaS industry
- Management or lead experience is bonus
- Bachelor’s degree
- Experience working in an evolving, high-growth environment
- Engineering skills
- You will learn and understand technical concepts and our platform and solutions
- You will perform problem analysis and deliver concise resolutions for customers
- You will be the point of contact to champion our customers and help to rally internal team members towards issue resolutions
- You will initiate creative solutions to resolve customer problems
- Strong work ethic with a focus on customer satisfaction
- Proven track record supporting customers with demonstrated ability to understand technical concepts, problem analysis and deliver concise resolutions for customers
- Excellent verbal, written, and interpersonal skills
- Working knowledge of Salesforce
- Creative
- Resourceful
- Detail-oriented
- Highly organized
- Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
- Ability to operate independently
