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Client Support Manager


About Us:

Slingshot Technology, Inc is one of the best Utah start-ups, and we've been recognized by Inc Magazine as one of America's fastest growing companies (#146!!!). While our HQ is in Lehi, Utah, our teams work from their homes in the following states: Arizona, Idaho, Nevada, Oklahoma, Texas and Utah. Slingshot believes in a world where conversations matter, where technology enhances human interaction instead of replacing it, and where people can effortlessly connect with service providers that help home feel like home.

 

The Role:

As the Client Support Manager, you’ll partner with our clients to ensure the long-term success of our partnerships. You will be responsible for developing and maintaining relationships with our customers, connecting with key business decision-makers, and overall helping to increase the value and level of service our customers receive. In this role you’ll be a major point of contact and face of Slingshot.

 

What You’ll Do:

  • Fiercely protect client happiness
  • Strive for 100% client happiness
  • Oversee a team of client success representatives and ensure they are providing an exceptional client experience
  • Mastermind creative ways to deliver an exceptional client experience
  • Resolve complex client problems or disputes in a professional manner
  • Coach and support team members to help them meet departmental goals
  • Keep records and documentation of client interactions for training purposes
  • Maintain monthly departmental reports to determine whether KPIs are being met and where there is room for improvement
  • Ensure client retention by investigating situations and devising solutions

 

Requirements

What You’ll Bring:

  • Excellent communication skills and the ability to anticipate the needs of customers
  • 3+ years of experience in customer service roles
  • 1+ years of experience in management/supervisory roles
  • Proactive personality, ability to foresee and mitigate potential conflicts
  • Outstanding listening and communication skills
  • Ability to work in a fast-paced environment.
  • Experience in delivering client-focused solutions based on customer needs
  • Proven ability to manage multiple projects at a time while paying strict attention to detail

 

Benefits

What You’ll Get:

  • Competitive salary - $40,000-$50,000 annually
  • WFH - Work from Home, the beach, the ski slopes, wherever. We’ve been doing this since before it was cool
  • Generous PTO to build the underground crime empire you’ve always dreamed of
  • Hang-gliding accident? Flesh-eating bacteria? We’ve got a Health Care plan for that
  • We’ll help you prepare for your future like a squirrel caching acorns in its favorite tree with a matching 401k
  • You may not be the Arnold Schwarzenegger (or maybe you are), but we’ll hook you up with a Gym Membership anyway
  • Growth / development potential! We’re aggressively growing and so are our team members

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