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Tech Support Consultant


LOCATION - Remote

CONSULTANT


ABOUT THE ORGANIZATION

EL Education is redefining student achievement in diverse communities across the country, ensuring that all students master rigorous content, develop positive character, and produce high-quality work. We create great public schools where they are needed most, inspiring teachers and students to achieve more than they thought possible.

EL Education’s portfolio of instructional materials and coaching services draws on decades of deep partnership with schools and districts in our national school network—those implementing our school model—and in our family of literacy partners—those implementing our Language Arts curriculum.

Based on our founding principles of meaningful work, character, and respect for teachers, EL Education’s offerings transform teaching and learning to promote habits of scholarship and character that lead to high student achievement. In addition to success on standardized tests, EL Education students demonstrate critical thinking, intellectual courage, and emotional resilience; they possess the passion and the capacity to contribute to a better world.

EL Education, a 501c(3) nonprofit, was founded in 1992 by Outward Bound USA in collaboration with the Harvard Graduate School of Education.

For more information, visit ELeducation.org [1]


ABOUT THE POSITION 

Tech Support Consultants advance EL Education’s mission by providing a seamless participant experience for facilitators and participants in virtual professional development events that include diverse audiences. Successful applicants will receive training in how to support and troubleshoot in our preferred remote/virtual platform - Zoom.

RESPONSIBILITIES     

Specific responsibilities include:

Support delivery of professional development online/virtual training courses for EL Education customers (e.g. Teachers, Principals, District Leaders)

  • Support training facilitators as they conduct remote/virtual professional development sessions
  • Prior to training:
  • Participate in preparatory planning sessions (as needed) to review agenda and technical support needs
  • Set up virtual platform with correct permissions for participants/facilitators, polling questions, presentation setups, closed caption, recording, etc.
  • Day of training:
  • Arrive early to training session
  • Move people into and out of breakout rooms
  • Monitor chatbox, connect with participants 1:1 as needed to provide support
  • Reach out to technical platform administrator(s) when additional support is needed
  • Support facilitators with additional follow up as needed

Maintain clear and consistent records of services delivered

  • Maintain accurate records of services provided (date of service, time/duration, etc.)
  • Submit invoices in a timely manner for payment.

CANDIDATE QUALIFICATIONS  

A successful candidate will have:

  • Strong knowledge and experience with virtual platforms and features such as host/co-host, breakout rooms, sharing screen, and recording (Note:  EL Education’s preferred platform is Zoom)
  • Ability to work under pressure and troubleshoot participant tech issues
  • Willingness to collaborate closely with other consultants and EL staff to ensure a seamless participant experience
  • Strong customer service orientation
  • Strong follow up skills and attention to detail

COMPENSATION

Competitive hourly rates offered, not eligible for benefits. 

HOW TO APPLY

The anticipated start date for this position is June 2021. Applications will be reviewed until the position is filled. To apply, please complete this application [2]. No phone calls please. EL will respond only to finalist candidates. 

ANTI-DISCRIMINATION POLICY AND COMMITMENT TO DIVERSITY

EL Education seeks individuals of all backgrounds to apply for this position. We are committed to maximizing the diversity of our organization and want to engage all those who can contribute to this effort.  EL Education provides equal employment opportunities for all applicants and employees and prohibits discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of sex, race, color, national origin or citizenship status, age, religion, sexual orientation, marital status, pregnancy and parental status, HIV status, gender identity and expression, status with regard to public assistance, status as a veteran, or physical or mental disability or any other factor which cannot lawfully be used as a basis for an employment decision.    EOE 

 VEVRAA Federal Contractor



  1. http://eleducation.org/
  2. https://docs.google.com/forms/d/e/1FAIpQLSe4JF9eRsxUJXPG2sweOx0U5i0I6mUkvAo-hxcVFmQvuotN-Q/viewform?usp=sf_link

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