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It Customer Support Technician 🔥


Job Description

A. D. Solutions is an Office Technology company based in Orlando, Florida specializing in innovative document solutions and managed network services. An IT Customer Support Technician serves business customers by installing and networking Sharp, HP and Kyocera products. Your main focus is providing the best customer service with regards to troubleshooting, repairing, and maintaining networked office equipment to clients located in the A.D. Solutions service areas. Problems can be mechanical, electronic, or computer network related.

Responsibilities:
  • Performs a full range of servicing, repair service, and troubleshooting procedures including diagnostics, installation, removal and retrofits on assigned equipment.
  • Perform in- house equipment setup and configuration of MFPs.
  • Demonstrates required digital competencies associated with assigned products and level assignment.
  • Physical Functions Required: Ability to walk or stand for prolonged periods. May require bending, stooping, reaching up, and lifting up to 50-100 pounds.
  • Performs connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices.
  • Set up scanning, printing and other features.
  • Install 3rd party applications and connectivity for the copier and server hardware.
  • Provide day-to-day PC and server support.
  • Maintain and troubleshoot customer network printers, network firewalls, and network servers.
  • Upgrade and maintain computer anti-virus on the customer network to ensure data security and protection.
  • Troubleshoot and resolve customer computer and other IT equipment problems and malfunctions
  • Maintain and troubleshoot customer LAN/WAN connectivity issues.
  • Provide end user application training as needed.
  • Identify and resolve technical issues to reduce downtime.
  • Performs other office duties as necessary or assigned.
  • Provide support and train customers in IT usage.
  • Remote login to customer workstations for support.
  • Provide IT support and service to end users.
  • Performs other duties as assigned.
Requirements
  • Experience repairing networked office equipment a plus.
  • Valid State driver’s license and good driving record.
  • Candidate must be a motivated self-starter.
  • The ability to work as an individual as well as on a team.
  • 3-5 years experience in a mechanical or technical repair position.
  • 5+ years industry experience
  • PC repair experience
  • We are seeking hard working, customer focused, self-motivated technicians with a technical degree, strong mechanical aptitude, strong computer proficiency and effective troubleshooting skills.
Education:
  • Associate’s degree in CS, IT, or related field a plus
  • CompTIA A+/Network+/Security+ Certification a plus
  • 2008-2016 MS Server experience (Server certification)
  • Proficiency in Office applications

Company Description

A.D. Solutions is an Office Technology company based in Orlando, Florida specializing in innovative document solutions and managed network services. A.D. Solutions was formed in order to provide new document workflow solutions to existing and new companies, adding cost savings and better service programs to improve productivity and increase revenues throughout the United States.

A.D. Solutions has been proudly and efficiently serving the state of Florida as a Sharp Authorized MFP and Solutions Dealer. With over 20 years of combined personnel experience. A.D. Solutions provides the highest quality copier, facsimiles, computers, and network solutions.

Along with a competitive base salary and unlimited commissions earnings potential, A.D. Solutions proudly offers the following benefits:

•401k with company matching contribution
•Medical
•Dental
•Vision
•FSA Account
•Employee Assistance Program
•Wellness Reimbursement
•Life Insurance
•PTO

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