Call Center / Technical Support Representative
Freelance / Contract
USA
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.
To see similar active jobs please follow this link: Remote Customer Success jobs
To see similar active jobs please follow this link: Remote Customer Success jobs
100% Remote - Call Center/Technical Support Representative
- Provide global industry-leading technical support over the telephone and email to customers Monday - Friday, 8AM-5PM CST
- Manage phone inquiries and provide product support for primarily patient customers utilizing the LATITUDE Remote Monitoring products
- Educate, support, and train customers through phone and email consultation
- Document and evaluate all customer inquiries, comments, and concerns
- Identify and document product events
- Identify when and where to transfer calls to another department or translation service; identify when it needs to be a warm or cold transfer
- Achieve departmental quality goals
- Achieve 70+% phone time (talk and available time)
MUST HAVE Qualifications:
- HS Degree required with some post-secondary training
- Experience in processes needing problem solving and critical thinking skills
- Strong customer service skills with a desire to work with patient customers, of all ages, many of whom have little technical knowledge.
- The perfect candidate is empathic, patient, and effectively communicates technical information to non-technical people
- Excellent English speaking ability, strong verbal and written communication skills
- Types 50+ words per minute with the ability to talk and type at the same time
- Effectively identifies the customer needs through asking clarifying questions
- Ability to navigate multiple computer systems while communicating with patient customer
- Strong aptitude for learning system software and product specific information
- Ability to coordinate with co-workers to improve and sustain process quality
- Candidate must have fast internet and a distraction free environment in which to work
PREFERRED Qualifications, but not required:
- 4-year degree
- Salesforce.com knowledge
- Microsoft Teams knowledge
- Spanish/bilingual person is highly desirable
About the job
Freelance / Contract
USA
3579 Applicants
Posted 2 years ago
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Call Center / Technical Support Representative
The job listing has expired. Unfortunately, the hiring company is no longer accepting new applications.
To see similar active jobs please follow this link: Remote Customer Success jobs
To see similar active jobs please follow this link: Remote Customer Success jobs
100% Remote - Call Center/Technical Support Representative
- Provide global industry-leading technical support over the telephone and email to customers Monday - Friday, 8AM-5PM CST
- Manage phone inquiries and provide product support for primarily patient customers utilizing the LATITUDE Remote Monitoring products
- Educate, support, and train customers through phone and email consultation
- Document and evaluate all customer inquiries, comments, and concerns
- Identify and document product events
- Identify when and where to transfer calls to another department or translation service; identify when it needs to be a warm or cold transfer
- Achieve departmental quality goals
- Achieve 70+% phone time (talk and available time)
MUST HAVE Qualifications:
- HS Degree required with some post-secondary training
- Experience in processes needing problem solving and critical thinking skills
- Strong customer service skills with a desire to work with patient customers, of all ages, many of whom have little technical knowledge.
- The perfect candidate is empathic, patient, and effectively communicates technical information to non-technical people
- Excellent English speaking ability, strong verbal and written communication skills
- Types 50+ words per minute with the ability to talk and type at the same time
- Effectively identifies the customer needs through asking clarifying questions
- Ability to navigate multiple computer systems while communicating with patient customer
- Strong aptitude for learning system software and product specific information
- Ability to coordinate with co-workers to improve and sustain process quality
- Candidate must have fast internet and a distraction free environment in which to work
PREFERRED Qualifications, but not required:
- 4-year degree
- Salesforce.com knowledge
- Microsoft Teams knowledge
- Spanish/bilingual person is highly desirable