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Senior Manager - Director
Over 20 years’ experience driving consumer-focused strategy, consumer experience and product management, with 13 years’ experience in director level leadership roles. An innovative, insights driven, results-oriented leader, known for driving business value and creating end-to-end consumer journey experiences. Have over 6 years combined healthcare industry experience driving strategic consumer-focused operational, digital and product design solutions. Successful in delivering business and consumer pain point solutions with an omni-channel approach to meet customers where they are in their journey, when and how they want to engage. Experience working across the enterprise to find synergies in strategy and work effort to help create a collaborative, connected strategic approach, process improvement and solution roadmap. Over 10 years’ experience in Director role leading and developing customer support teams, while also leading and integrating digital self-service experiences. Actively conduct market research and consumer analytic driven assessments to support the story and course of action driving recommendations. Demonstrated experience driving moderate to complex initiatives and managed product portfolios with a $54.5M budget. Have strong communication, presentation and reporting skills with executive level leaders. Proven team leadership, training and career development skills, utilizing a consultative, collaborative and organized approach.